Rated 5 out of 5 by donna5 Edward P is the hero of the day
Kudos to Edward P who went above and beyond to help me get my taxes filed. I was at wits end trying to get them filed but nothing worked. He walked me through as I limped along to follow his instructions. He was very patient working with me until a solution was found. I was sent a downloadable file which updated the information I already entered. It worked like a charm much to my relief. Please make sure his boss knows what a wonderful asset he is to your company. Thank you again. In this day and age this kind of customer service is rare which makes it even more appreciated. Just goes to show that human contact makes all the difference.
April 12, 2015
Rated 1 out of 5 by Kidmenot I have used Turbo Tax for probably 5 years or more. Each year you believe you are simplifying your questons but I find your instructions are not very easy to follow. Put my coursor on an item and nothing happens. Trying to file a return and I have spent time and energy trying to file and still have not been able to file electronicly. It appears you want a state form to be filed when there is no need for one to be filed. I used to be able to file my state return for free when i had a business, plus property. I have a very simple return and should have completed the return by hand and mailed it in. Which I shall do next year.
April 1, 2015
Rated 4 out of 5
by KeithCH1973 Fastest refund
All and all is a good piece of software. Would recommend to anyone who has never done there own return before. Although it costs money if you want to complete your state return and e-file it as well. But the but the total of $54.93 which covers the cost of the software + the state e-file and free federal e-file. Its still cheaper than the $80 or more that you would pay to have a professional do it for you. Although I have done my returns by hand in the past and sent them through the US postal service. The results are the same. Still get the same refund. Doing with Turbo tax I get my refund 2 to 3 months sooner than sending it through the US Postal Service.
January 23, 2015
Rated 4 out of 5 by kennoc Difficult this year to understand where the State Form are. All the other years the State forms where included in the CD that held the Federal Forms. There was, also included one St Filing, this year I had to find the forms and buy them. The cost for buying forms, filing, etc cost me quite a bit more.
I am concerned about the increased cost - will have to really think about using Turbo next year! If I have to pay this much maybe it is just as good to go directly to a person preparing taxes and they electronically file free.
The cost for use of Turbo has gone up to much - really, why do you separate the forms and then charge me more for each use - and I am not even doing the long forms!!!
March 3, 2015
Rated 1 out of 5 by xyzawful AWFUL!
Have used Turbo Tax for may years and always had no problems with it. This year, it was nothing short of awful. I t seemed to ask me all sort of questions, that I could see no reason for asking!
The printouts after I finished were very poor.
After, I went through all of the steps to e-file and everything seemed to be OK, I got info that it had not been filed. So, I went back and filed again!!! I got charged for filing 2 State returns. I had "filed" 3 returns (MD, ID, NY). I had lived for part of the year in each of these states. I believe the amount charged was 29.95 each. Earlier when I first signed onto Turbo Tax, it had charged me $127.57. ?????? I am not tax dumb! I retired from the IRS! And, I managed a Jackson Hewitt office for 3 years.
April 12, 2015
Rated 5 out of 5 by 38Chevy 30 Years of TurboTax
I have been using TurboTax (and MacIntax) for 30 years. At least I think that is the number. I started the first year MacIntax came out. I was a sales rep for Apple. MacIntax provided me with several copies to distribute to other key sales reps in the region. I believe that those reps drove huge sales for the program. And, if I am the example, hundreds of people are still using TurboTax as a result.
I have lived in four states over this period of time, owned and sold five homes and on income property. I have worked for five corporations and formed two companies. I am now retired and have to deal with SSA and the Health Insurance Marketplace. TurboTax saw me thru all of these life changes and continues to match my every need. I'm back to 1040EZ these days, but Intuit was there for every need of complicated returns. Thank you!
April 11, 2015
Rated 2 out of 5 by Ritchard Nickle and Dime
I really like using turbo tax software. It is simple to use and quick. The biggest complaint is that they draw you in with a low price off the shelf and then hit you with a lot of not so small fees to file a return and get you a refund, especially for state returns. After they charge you a premium for the software, 21/2 times the original software price, to fill in the info that you have already given them. The thing that hurts is that after paying the fees I found that the software without, all of the help is available on the state DOR web site for free. There is than also a fee to transmit the file electronically, which is almost as much as the software. Then to top it all off, there is an additional fee to have them deduct there fees from you refund that is as much as the software. I am ok with a company making a profit on there products. I think that there should be some upfront info on the packaging that your total investment after you buy all of the other necessary software to file you taxes will be the same as if you want to see someone in person. This was a leaning experience for me. the reason I do my taxes my self is to save money. I could have gone to one of the big tax services for less money than I paid this year and would have had them stand behind me, in the event of an audit, without the 40 dollar additional fee
April 15, 2015
Rated 2 out of 5 by Derek68 Hidden Fee
First of all, I love the product been using for two years now and had minimal problems. Very easy question setups and even easier information input methods. However, this year I have rated the program with only 2 stars because of a hidden fee. I have paid 14.95 for the basic version of the program given that I am only 21 with relatively uncomplex tax information. Federal info was added and filed without any hassle. State info was another story, to finish my state taxes I have paid an additional 64.98 (39.99 for T.T. state info set up, which was basically a copy and paste of federal info into state forms, and 24.99 for state info filing), to bring the final total of a complete tax submission to 79.93 not including tax. I remember the state info filing fee of 24.99 from the previous year, but the state info set up fee of 39.99 is new to me. T.T. does give you the option to not purchase the state info setup but does not allow for manual inputting of state info. This may be due to filing limitations of CA, but it would seem to me that there should be the option to input state info just like you do federal free of charge.
April 12, 2015
Rated 5 out of 5 by ChargerMan Simple Tax Preparation
My experience with TurboTax goes back a few years but will not be typical for many users. The reason is that I am now retired and only get finances from a Pension and SS. I do not own a home and do not have any significant money, meaning more than a @1000 in a savings account. So for me I only need to use the 1040EZ forms for my state and federal returns. It would have been quicker if the program had been able to access the 2013 return but I had to enter the information myself even though basically not much had changed.
I would recommend this program to anyone who has very little deductions that are not complicated. The price is somewhat deceiving as you get the Federal relatively cheap but the State program costs about three times as much. Then you have to pay another fee to Efile the State Tax forms. However, all said and done it is still a bit cheaper than going to Joe Cheap and have him do your simple taxes for $99 and leave his office feeling a little uneasy as to his credentials which are basically he is a MacDonalds server during the day... Ha ha ha. No offense to MacDonalds servers intended.
March 25, 2015
Rated 3 out of 5 by quenth Unhappy
This is my 3rd year using Turbo Tax, and definitely my worst experience. I had bought the software at Best Buy for simple 1040EZ/A a downgrade from last year because I became a full-time student who doesn't work, has no kids and doesn't own any property. I knew I would get little to no money back, but for sake of filling I just wanted to get it out of the way. My first complaint was the program trying to get me to upgrade to Deluxe, which I didn't need, because I didn't have any itemized deductions. My second and third complaint had to deal with state filing. The hiccup on the program wouldn't let me pay the fee to start the state product. After I called to get a state product confirmation, I quickly finished up the state and had another box asking for the state e-filling confirmation number. On two separate occasions I needed to call to get the product key to finish my state taxes. The only upside of this whole issue is the employees at Turbo Tax giving me the product confirmation number over the phone were very nice, and quick. If I needed to wait any longer than 5 minutes, I would have given up and took my taxes elsewhere. Next year I will be on the fence if I decide to stay with Turbo Tax, and if I do I will not buy the program's CD rather I will download it from the website.
April 3, 2015
Rated 4 out of 5 by RedRaul Good Improvements!
I had always done my own taxes the long way with pencil and scratch pad at my side until about 15 to 20 years ago when I finally decided to take a chance and try using one of the electronic tax preparation systems. As I recall, I decided to try two programs and if I liked one over the other I would use that program. I don't remember having electronic filing available back then and I don't remember having any reviews available to help me in picking which program to use. I think Turbo Tax had the prettiest packaging so I when with that one as my top pick. I don't remember the other two or three programs that were available then. Before then and since about 1971, I had been doing taxes for me, my family, and friends by hand and couldn't see why anyone would want to pay someone to do their taxes when it was so easy just to do it yourself. The year doing taxes finally because a little complicated was the year I stopped being a regular stock trader and started being a do-it-yourself stock day trader. It had become difficult enough when I became a home owner with stock trades to keep track of. But things went crazy when I started day trading. Thanks to Turbo Tax, doing my taxes was as easy as "First In, First Out" accounting. I still do taxes for my family and friends, I just ask them to call me after they get a chance to buy their own copy of Turbo Tax. Thanks Turbo Tax -- For years on end I would have rated Turbo Tax as a Five Star program. But for about a year it seemed that the program writers wrote the program interface as if they were writing to experienced tax preparers. I know what I'm doing so I just continued on. The following two years the writers seems to be talking down to us. That I did not like, but I still needed a good tax program to do my taxes with and I had no time to try other tax programs. I'm glad I held on and continued using Turbo Tax. This year I have not found a thing I do not like about the program so I'm giving it Four Stars. And next year I'm sure I will feel better about once again rating Turbo Tax a Five Star program. Thanks for the good job.
February 23, 2015