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TurboTax Customer Ratings and Product Reviews - page 60 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(182568 reviews)
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Rated 5 out of 5 by I've used Turbo Tax for years nough said Note on questions below: "Your Faimiy" I have a son, he is an adult not living with us. The answers to the questions don't include this possibiliy "Student Status" I was a student in 2014 and graduated To say "I'm not a student" is not enough April 16, 2015
Rated 3 out of 5 by I purchased TurboTax Home and Business version to file taxes for a lawn care business is started last year. When I installed it, for some reason, it thought I had the Premier version and wouldn't let me fill out the section for self-employment. After about 30 minutes on the phone with customer service, they finally resolved this issue. Then when I got to my State return, the program wouldn't download the correct paperwork for my state return. After about an hour on the phone, customer service was finally able to resolve this problem as well. These glitches seem totally unnecessary for a program that has been around this long. April 16, 2015
Rated 4 out of 5 by ENCRYPTION PASSWORD DUD April 16, 2015
Rated 5 out of 5 by So Easy Thank you Turbo Tax for all the reminders to file on time AND with the click of one button I was ready to start. Quick & Easy. Almost a no-brainer. April 16, 2015
Rated 5 out of 5 by Saved the day! I've used Turbo Tax for a few years now and feel super comfortable doing so. I've used H& R Block and a CPA both did a good job, but I never quite knew what was going on behind the scenes and we were handing over a hefty chunk of our return as well. We wanted to make sure we were getting the most bang for our buck. So, after speaking with my brother-in-law (who has been using Turbo Tax for years), we tried it and have never been happier! April 16, 2015
Rated 1 out of 5 by WOULDNT EFILE STATE!! Due to specific circumstances with my federal, I had to mail it. Program would not allow State to be efiled, as is required in NY, but I didn't realize it didn't efile until the next day. What the heck is this????? The option is there but the program wont allow it to happen. Why my 0 tax situation required me to mail the federal in the first place is incomprehensible and I resent the inconvenience and frustration. This is the first year I have been unsatisfied with the performance and use of TurboTax. April 16, 2015
Rated 5 out of 5 by Helped a lot! I found this program easy to follow and very helpful in identifying additional opportunities to increase my deductions without taking me into a quagmire of complicating terms, etc. April 16, 2015
Rated 5 out of 5 by My Taxes I love Turbo Tax April 16, 2015
Rated 2 out of 5 by Annoyed I have been using turbotax for years and every time I file my taxes I choose to fill out all of my information again, using the free edition. Every time they asked me if I wanted to upgrade I said "no." I know you pay $29.99 for state returns but I was also charged another $29.99 for turbotax plus! If I was going to get charged for the plus version I would have used it in the first place and saved some time and energy! April 16, 2015
Rated 4 out of 5 by Turbo Tax 2014 Get the IRS to allow Turbo Tax to trouble shoot IRS PIN problems. Seems to me that that is out in left field, but needed by the customer. Theiors work to be done... Lets get to it! April 16, 2015
Rated 5 out of 5 by Great Easy Accurate Software I have done taxes professionally for over decades. Since I am no longer doing this, I choose TurboTax for ease of preparing and how toughly they have put this program together. This makes it easy for the most difficult of taxes. The only issue I would suggest is to make a search box at the top for quick access to forms, instead of a 3-4 step process. This is the most accurate program I have used (including some professional ones at tax stores). I love it, and love even more that you have the capability of more then one filing per purchase of the product, and e-filing is free!! April 16, 2015
Rated 5 out of 5 by 2014-1040 review I am retired so low income and winds up no need to pay any Tax, both Fed and State, yet you ask me to pay ~$30 for state. It is really too much for retired people. Hope you may have an exception class for retired April 16, 2015
Rated 5 out of 5 by Fast Finally a web site that works. Whom every developed this site processed mapped this to death and got it right. Thank you All. April 16, 2015
Rated 3 out of 5 by Added cost and inability of software to not show unnecessary or inapplicable deductions make the software unfriendly. April 16, 2015
Rated 3 out of 5 by 2014 Tax returns comments Overall pretty good. Seems like it could be setup to work more quickly. April 16, 2015
Rated 5 out of 5 by first time user I couldn't afford to time or cash to file with my usual tax guy, turbo was easy enough for me to follow so thank you April 16, 2015
Rated 5 out of 5 by Excellent Fast and easy, should have used turbo tax all these years.... April 16, 2015
Rated 5 out of 5 by Customer Service Made The Difference After years of trouble free experiences, I finally hit a problem I could neither understand nor find the resources to resolve. Customer service representatives ( I had to consult three of them) worked with me to solve the problem, even tolerating the slow pace of this seventy-three year old retiree. They provided yet another reason why I continue to be a satisfied TurboTax customer. April 16, 2015
Rated 5 out of 5 by awesome turbo!! Because us being a returning client, I would have thought the fees would have been discounted. Price seemed high!! April 16, 2015
Rated 5 out of 5 by Easy to Use Very easy to use and understand the examples given. April 16, 2015
Rated 5 out of 5 by Got more than expected I tried doing my taxes my self and I had to owe $423.00 So I tried Turbo Tax, Like I had for many years and I got a $147.00 refund I definitely was not expecting. GREAT JOB TURBO TAX, and A BIG THANKS April 16, 2015
Rated 5 out of 5 by Short and Sweet April 16, 2015
Rated 4 out of 5 by 4868-submitting tax returns I believe that submission of the 4868 should be made an obvious option at the end of the tax session. I was confused as to how to submit the form through Turbo Tax April 16, 2015
Rated 5 out of 5 by Made very easy to do I will use turbo tax again next year. April 16, 2015
Rated 4 out of 5 by Necessary Evil Overall it was easy. April 16, 2015
Rated 4 out of 5 by Smooth Sailing, but with concerns I have been using TurboTax for many years, made the transition when Intuit bought and incorporated Parsons Technology tax software, even came back from a two year detour with TaxCut Pro a few years ago. My tax situation has never been very complex, but TurboTax (Deluxe version) has had the right mix of functionality, completeness and ease for my situations. The Interview (Guide Me) feature is without compare. By using it I have always been able to file a complete, correct tax return that misses nothing, and a few times it has saved me tax dollars by prompting me to think about my situation more completely. I am concerned, however, about being forced to upgrade to TT Premier (in the middle of using this product) just because I sold a couple of securities. This has never happened before. The program determined that TT Deluxe was incapable of handling my situation mid-stream, the moment the interview identified that I had sold a security, and the upgrade was in-place and flawless, but nevertheless I am concerned. Many, many, many middle class Americans have a small, uncomplicated portfolio of investments, and there should be a mid-tier product that meets the majority of mid-tier needs. In the past this was TT Deluxe. What has changed this year? Nothing on my end. TT Premier handles many complicated tax situations that don't apply to me. It would not (and did not) occur to me that I needed the high end product this year for my fairly straightforward, unchanged situation. I have now read many angry reviews of the changes Intuit made this year in TurboTax. If the upgrade to TT Premier had not been free to me I would also be very hot right now. I hope Intuit takes all of the feedback they got this year and tries to understand why the reaction to their changes has been so heated. It seems that a product that was neatly matched to the profiles of their customers may no longer be so. April 16, 2015
Rated 5 out of 5 by Simplify the hidden! Left my contact number and in almost no time I received a phone call. Great work. (Well, it happened on 4/16/15). However, I was delighted when connected sooner than later. April 16, 2015
Rated 5 out of 5 by So easy It works like a charm. April 16, 2015
Rated 5 out of 5 by CAVEMAN EASY Quick Easy --just plug in the Numbers ... We have small children, so this came in handy, its spring time ,the kids want to be outside, TURBO TAX was SUPER EASY AND QUICK - so juggling diapers to depreciation assets was a BREEZE. My husband and I both used Turbo tax when it first came out years ago... it was EASY THEN.... But Now its so easy Caveman could do it... My HUSBAND DID... LOL April 16, 2015
Rated 4 out of 5 by Very good but not perfect Have now used Turbotax for about 5 years after using Taxcut for about 15 years. While some of the sequences are clear to you (since you write them), I am left scratching my head for a while. Is there a glossary/dictionary? I have, again, had to outwit you to print my state return for filing. You ask me if I want to file a paper copy. I choose to file a paper copy. Then it asks for "Which items to print". After I choose, it has buttons for "Save a copy" or "Preview". BUT NO AVAILABLE CHOICE TO JUST "PRINT". I have to "preview" and then choose the "Print" icon in Adobe Reader to get the darned thing printed on paper to take to the post office to file. I complained about this last year as well but still no logical clear path to do what I want. Why do I do it his way? Why spend another $25 to E-file the state return when I can wait a week or two to get my refund for the cost of home printing my state return and paying the postage. April 16, 2015
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