TurboTax Customer Ratings - Page of Product Reviews
TurboTax SoftwareAverage Customer Rating 4.5841 out of 5
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See what people just like you are saying about TurboTax Software 4.5841 (164731 reviews)
Rated 4.6 out of 5 by 164594 reviewers.
Rated 1 out of 5 by VenturaGuy Poor Application In the past 4-5 years I used Windows to complete my taxes. This year I bought a Mac and it is not user friendly...lots of bugs, had to Download Updates multiple times, restart my PC over and over as TurboTax would not allow me to submit. This became very frustrating and caused anxiety and stress! It is just a poor application versus my experience with Windows. Also, since I could not get it to submit the forms, I wanted to just go ahead and print and mail, but Intuit had already charged my credit card and there was no way to turn back other than to exit the software, check for updates and submit only to get an error. I had to do this 7 times before successful. I am crossing my fingers everything went through and i filed in a timely manner. Very poor experience and sadly to say after several years of TurboTax, I really have doubts I would purchase again. April 15, 2014
Rated 4 out of 5 by presval Got 'er done! No complaints... April 15, 2014
Rated 5 out of 5 by Bing21 Easy and Painless!!! A very pleasant experience! Quick and easy! All my info from last year was transffered easily, and at no extra cost!! Thank You!!! April 15, 2014
Rated 4 out of 5 by SFOB Confused Besides the con noted, I believe my ($788) loss on investment turned into a $746 increase to my income. I'll double check it and notify you if its true. April 15, 2014
Rated 5 out of 5 by Raheel Keeps getting better I have been using TurboTax since 1992, before it was an intuit product, and I have to say that intuit has done a wonderful job in taking this product to the next level and keeping our tax time misery to a minimum. April 15, 2014
Rated 3 out of 5 by lilotis Disappointed I was very disappointed in my TurboTax software. I have used TurboTax every year since you could actually file taxes online. I am usually very satisfied with my experience. This year I bought the software because I knew I had to file two state returns. I thought it would save me money, but it didn't. I also ended up using the more familiar online version, which had better information and explanations, then I redid everything in the software version. When It came time to file I filed from the software version and was surprised to find that I still had to pay to e-file for the state on top of the software cost so I decided not to e-file. I paid $85 total last year to file federal and one state and submit through e-file. I paid $125 this year and didn't want to pay the additional $25 per state to e-file so I sent my taxes in the old fashioned way. Sorry TurboxTax. April 15, 2014
Rated 5 out of 5 by queenie51 Fantastic and so easy to use Been using Turbo Tax for over ten years. Best product out there. April 15, 2014
Rated 5 out of 5 by TOMmmmac I've been using TURBO TAX for years. Gets better every year. April 15, 2014
Rated 4 out of 5 by TDmom Finally Filed Was very user friendly. The only thing was when I needed to go back to check something and then having to reenter items I had already done. Not a big deal. Like the new way of being able to deduct fee from return. Helps when you are unemployed. April 15, 2014
Rated 4 out of 5 by NOBAMA2016 A little disappointed When items are input off the 1098 it doesn't show on the step by step. when i re-entered the amount it doubled. I understand why, but it was still a little confusing. this was my first year filling out the k-1 1065 and boy! what a round I had trying to finally get it to work. A lot of the little rectangles turned red and I had 21 errors to get straight. I hope next year is easier. Car mileage seems to be one of my problems with TT. Overall I will continue to use Turbo Tax as I have for around 15 years or whatever. I just thought that this year was harder to do than usual. April 15, 2014
Rated 5 out of 5 by Poorernow Gets Easier Every Year! This year the mailer indicated the $69.99 price for the Deluxe was reduced to $59.99, but when I was purchasing it online, it only listed the $69.99 amount. I called the service number and after explaining that the folder did not indicate a cutoff date to receive the discount, and since I am a long time customer, the representative agreed to give a $20 credit on my account. I appreciated her flexibility and her call back the next day to advise the credit had beemn processed. What has always been a pleasant user experience remained so due to her handling of the situation. April 15, 2014
Rated 4 out of 5 by FBSOLDIER easy for a Soldier I love Turbo Tax, have been using it since 2005. April 15, 2014
Rated 5 out of 5 by Nika10 Awesome! Cheaper than going to a professional April 15, 2014
Rated 1 out of 5 by FrustratedTex Crashed or Hung Several Times What should take me an hour to do took me four because the system kept hanging and saying that it was not responding. This prompted me to keep having to go back several times to complete the return. I also was dismayed that my tax owed doubled from the previous year and all I did was lose a single dependent. April 15, 2014
Rated 1 out of 5 by boghos not to happy very good set up. Please make price more economical. I did not appreciate being told that the charge was 49.99 for federal and one state. I needed federal and 2 states. I thought the the fee would be 49.99 + 39.99 for the second state. We were charged 129.99. Please refund me my monies or I will use HR BLOCK next year April 15, 2014
Rated 4 out of 5 by mothercat Easy to use for the most part Easy to use for the most part. There are a few areas that I had to review more than once, mostly to be sure that I was answering correctly and not missing anything. Overall, a very helpful program. I do not understand why there is such a large charge for the efiling of the state tax form though. Someone I know uses another program that does not charge near as much, and the program is free. :( April 15, 2014
Rated 5 out of 5 by MarkMagnum Best Refund Liked this program very much. Very reasonably priced and easy for anyone to use! April 15, 2014
Rated 1 out of 5 by Niobium Couldn't e-file It said I need to download updates which I did 3 times but it still couldn't validate my federal return to be able to e-file it. Now it won't be postmarked by April 15 because the post office is closed. Fortunately I was able to e-file my state return, especially since I had already paid for it. April 15, 2014
Rated 4 out of 5 by Capron6 I didn't like random answers from other users. How about a frequently asked question section answered by your tax professionals! April 15, 2014
Rated 5 out of 5 by HalGeoMec I have used Turbo Tax since 1990's and I am only confused by the tax law changes, not the way Turbo Tax asks the necessary questions April 15, 2014
Rated 5 out of 5 by javalover726 Really made filing simple! Really, really like the products because they make filing simple and I truly love the step by step instructions. April 15, 2014
Rated 5 out of 5 by Mulcreevy1 Time Saver - Stress Saver This is my second year using Turbo Tax. I will use it again. April 15, 2014
Rated 5 out of 5 by SGfort another success Always a satisfactory experience and good results. April 15, 2014
Rated 5 out of 5 by 0110rdk Great I used turbotax basic and it did everything I need, including the entry of a K-1 schedule. I like the process and appreciate how it transfers all of last year's information into the new return before you get started on the new year. I've used turbotax for at least 10 years now and would highly recommend it. April 15, 2014
Rated 5 out of 5 by vwwolfen CPA tools without the $ Guides you through all the steps, even contacted me when making a SS number error. April 15, 2014
Rated 5 out of 5 by Cannondale1959 Always have the answers You can fill out sections and come back to other sections later when you have the information you need. You always know how much you will be getting at any given moment. April 15, 2014
Rated 4 out of 5 by gardenqulter Review 2013 I have used TurboTax for many years and I believe it does a great job for us. April 15, 2014
Rated 5 out of 5 by TaxesYuck Easy Breezy Turbo-Tax made taxes easier than I expected. Almost everything that I was hoping that would get transferred from last year did, without a hitch. It also walked me through the rental property income and expenses with no problem at all. Even complex issues were made quite simple to navigate. Overall I highly recommend the Premier addition and fully expect to purchase it again next year. April 15, 2014
Rated 5 out of 5 by BobPhillip Excellent Alternative to an Accountant I have been using this software since before it was Quicken and all I can say is that it gets better every year. The best feature is been able to upload all your info from the past year and the downloading of all financial info like w2, 1099's of all flavors, etc.. April 15, 2014
Rated 5 out of 5 by Tiger02 Buck It Up For aging adults, this tax software makes things less complicated. It really was not hard to complete. I like the responses. I really am happy I got more back this year. I will probably use it again next tax season. April 15, 2014
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