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TurboTax Customer Ratings and Product Reviews - page 24 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(182355 reviews)
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Rated 4 out of 5 by TurboTax Have used for several years. Really very good. April 30, 2015
Rated 5 out of 5 by Love Paying Taxes Have been using Turbo Tax for years. While my wife and I never seem to get a refund, preparing taxes are not a challenge. My wife even sits with me now and we do our taxes together. We are in love!!!! April 30, 2015
Rated 1 out of 5 by Poor service 2014 This is the first year that I would say I would not use Turbo Tax again. Why pay for automative services when you can not e-file! I has been a waste of $188.45. April 30, 2015
Rated 5 out of 5 by I have used TT for at least 10 years and will continue using it in 2015. Straight forward and as user friendly as it can be in my view. Excellent TT support when needed. April 30, 2015
Rated 3 out of 5 by Great Federal. Disliked State Overall the Federal filing was very straight forward for filing jointly. My problem came from my wife and I working in separate states and the requirement to file separately. The process is complex to perform and the secondary tax payer cannot efile and has to mail their forms in stating security as the reason. I ultimately had to create 3 turbotax files to complete. It would seem that you should be able to be able to do it all within one file. using separate files made it very challenging when looking at which items are separated so you are not double taxed. I will probably have to have my state returns reviewed/amended by a professional. April 30, 2015
Rated 2 out of 5 by Too Many Bugs I itemize. In the Other Deductions & Credits category, $15k of "Other Deductions" was automatically being entered from nowhere. After paying and downloading for 2014 Premier I still had the problem. My son's Federal return has now been rejected twice for the wrong ePIN, and now the tax filing is late! Really .... really perturbed (pst) off now! Starting to lose faith in TurboTax. Quality of product seems to be waning. April 30, 2015
Rated 1 out of 5 by Did not allow me to efile state return April 30, 2015
Rated 5 out of 5 by Turbo Tax Review Very fine and easy to use, but in prior years Turbo Tax, I believe there was a save button on the bottom of each page, in case you had to stop and do something else.. April 30, 2015
Rated 5 out of 5 by taxes are fun I'm actually a tax accountant and I use turbo tax to prepare some family members taxes and sometimes my own return. I don't use the tax software at the CPA firm to prepare personal tax returns. I don't really like all the questions turbotax asks when you're entering the tax data since I'm familiar with most of the tax issues that turbotax asks. However, I've learned you can navigate quite easily in turbotax and for that reason I actually like using the software. April 30, 2015
Rated 5 out of 5 by Very Impressed With Your User Interface I am not an accountant, however I do have a bachelors degree in accounting. I have used many different online tax preparation programs including Complete Tax, TaxACT, ESmart , and some others. Turbo Tax is by far the easiest and most thorough program I have used to date. I will continue to use it in the future. April 30, 2015
Rated 4 out of 5 by good people help - poor web site web site is impossible to navigate efficiently I'd like to be able to go back to a particular page without going through the whole thing . An index by page name would be very helpful. April 30, 2015
Rated 5 out of 5 by Quick and Easy for the first time doing my taxes they were pretty easy and quick literally just took 10 min tops to do April 30, 2015
Rated 4 out of 5 by Always use Turbo Tax Awesome Job. Free edition is the best. April 30, 2015
Rated 4 out of 5 by This is my 3rd year using this product. I will continue each year April 30, 2015
Rated 1 out of 5 by THIS PROGRAM IS WORTHLESS I can't get the program to work. I need to send in an amended form for my federal and a printed form for my state. I follow the instructions and hit a dead end for filing the amended form. I never could print any copies other than electronic ones. This messed me up with my state form and they are now on my case to file. I have used Turbo Tax for years....NEVER AGAIN April 30, 2015
Rated 1 out of 5 by E-FIle I went through all of the steps to file my taxes. I aded my AGI and paid for the program and realized 15 days later that nothing was submitted. Now I have to pay penalties and late charges to the IRS because of Turbotax's failure to submit. I will never use this program again. In the end, I was charged another 1,000 on top of the 2137.00 I already owe to the IRS for a mistake that I was not at fault for. April 30, 2015
Rated 4 out of 5 by Has some flaws but good Not bad for the money. If self employed seems to cover needed deductions and thorough. When you need to correct a problem found during review, do not get much help. April 30, 2015
Rated 4 out of 5 by Great service I just spoke to Karon, and she was extremely helpful and courteous. April 30, 2015
Rated 5 out of 5 by Love It There is no reason anyone couldn't do their own taxes with Turbo Tax. April 30, 2015
Rated 4 out of 5 by Program error Cannot find where TurboTax helps with errors found in the 2013 TurboTax program that were discovered by the IRS. April 30, 2015
Rated 5 out of 5 by simple and easy to understand I have used Turbo Tax several times. I enjoy the ease of use and the ability to use it for my fafsa for school. Couldn't be a more simpler system. April 30, 2015
Rated 4 out of 5 by Good it was good over all. I think I did them right so I'm happy about that part. April 30, 2015
Rated 4 out of 5 by Always a Glitch I should know better than to wait until the tax filing deadline. I should know better because there is always a glitch with something in Turbo Tax that prevents me from filing on time. I thought if I waited to file all of the new rules would be available in Turbo Tax, wrong! This year it was deleting the Amended Returns. I should have just sent in the extension payments without the returns and waited until later. The state returns would not delete no matter how I tried. After several days of entering questions I finally had to delete the return. I will use Turbo Tax next year and hopefully there will not be any glitches. I will also not wait. April 30, 2015
Rated 4 out of 5 by Review of Turbo Tax 2014 Overall, pretty good. I had to go back and do my state tax for Ga because the program said I made 1900 rather than 950 or so.. April 30, 2015
Rated 5 out of 5 by Worth it I value stress-spared over extra money any day. April 30, 2015
Rated 5 out of 5 by Got it done! It covers all areas in a simple format and does instant computations. April 30, 2015
Rated 5 out of 5 by Excellent!!! Awesome to use, quick and easy. I've used Turbo Tax Home since it came on the market. April 30, 2015
Rated 1 out of 5 by Not worth the higher price this year I think it is pathetic you require the purchase of Home and Business software simply to be able to file a schedule C on an otherwise fairly simple return. I will look elsewhere next year and get an earlier start. April 29, 2015
Rated 1 out of 5 by Not as good as I was told. I paid newly 60 dollars to have all my returns done, two of which I has to print out and mail in anyways, AND my federal keeps getting rejected when nobody I know has used my social on their taxes for that reason. NEARLY FIVE TIMES I'VE BEEN REJECTED SO FAR WITH NO INFORMATION PAST THAT IT ISN'T GONG THROUGH EXCEPT FOR MY SOCAL POSSIBLY BEING USED ON SOMEBODY ELSE'S TAXES. THIS IS THE ONLY REASONING I'VE GOTTEN AND IT'S OVERLY AGGRAVATING BECAUSE NOBODY'S USED ME. April 29, 2015
Rated 5 out of 5 by Easy and fast! This a great product, I have used Turbotax for many years, I strongly recommend it! April 29, 2015
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