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TurboTax Customer Ratings and Product Reviews - page 24 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(180956 reviews)
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Rated 4 out of 5 by Making pleasant, an unpleasant task Simple guide, but when need to examine the forms, it doesn't intuitively provide a view to the form at hand. April 16, 2015
Rated 1 out of 5 by 2014 turbotax— NO FUN! in fact, disturbingly bad! turboTax Delux has been a great program for DIY tax preparers, such as me. i've used it for 15 years or more. it's great in that it carries over data I've input from year to year, so i don't have to start from scratch. this year, it was bizarre asking me to download free upgrades to Premier, and HOme and business…which required a lot of data reentry. then it was missing the handy sidebar that let me select which page i want to work on. overall it took me way longer than normal to do this annual chore. April 16, 2015
Rated 4 out of 5 by Turbotax 2014 My main reason/advantage for using Turbotax is that it automatically downloads end-of-the-year records from multiple financial institutions. It is comprehensive and covers almost all matters for regular filing. I like tax review and e-filing features. What I didn't like is that it didn't remember many choices/options which I had made at beginning of each topic. However, once I again made my first selection, it does show previously saved entries during edit. I had some difficulty in finding out the right edition for my needs. I began with Turbotax Premium but had to upgrade to Home & Business edition because I had some rental income and expenses. My upgrade didn't work smoothly as the state taxes process would not start. However, Turbotax phone support helped me resolve the problem. Considering Turbotax is a mature product, I expected smoother flow but overall I am happy with the product. April 16, 2015
Rated 4 out of 5 by Easy as pie! Great smart design that made doing my taxes a breeze. April 16, 2015
Rated 1 out of 5 by Corrections fails to work I had my return rejected for a typographical error. I logged into TurboTax to fix the error, and clicked the 'fix my return' button. I fixed the error, and resubmitted. Minutes later, I received another rejection notice. I followed the same steps as before, but this time before transmitting my return, I double checked the actual 1040 file, and the update was never actually applied to the form. I had to actually go into Personal Info to make the correction. This wouldn't be a big deal, except that I thought that the update from the button would actually make the correction. Big Bug, would rather you just told me to fix the issue, instead of making me think the button link would actually do what it intended. Multiple issues this year with core functionality. I will likely use H&R next year. April 16, 2015
Rated 3 out of 5 by TURBO TAX COMMENTS The state of California doesn't have Locality Name. Therefore, Turbo Tax wouldn't let me e-file on time. Turbo Tax should have "XXX" for example for states w/o Locality Name. You took my money, but wouldn't let me e-file. Now I have to pay a penalty for filing late. Turbo Tax should pay this penalty, not me! April 16, 2015
Rated 5 out of 5 by Great Product Used TT for many years and will continue to do so! April 16, 2015
Rated 4 out of 5 by Last minute Filing With No Stress Like an idiot I forgot to file until last minute. However, I filed online with TurboTax and the process was smooth, easy and stress free. If you have filed with them in the past you can import your basic information from last year so you don't have to fill out the redundant things such as name, address and the like. Making changes to that info is easy as they ask you after the import if you need to edit anything. Then the process of filing is simple, follow the prompts step by step or you can skip to specific areas if you already know what you need to do. After each section completed you get a chance to edit and review before going on to the next area. The software automatically checks for credits, rebates, discounts and stuff as you go along based on the information you provide to try and get you the best refund possible. My only complaint is the fees, but even those are reasonable. Fee for deluxe, fee if you want to file state, processing fee if you want to do direct deposit and have the fees taken out of your refund (which I did) and an optional audit protection fee. All in all I think I paid about $130 in fees, which I don't consider unreasonable especially considering the ease of use of the program and it's 100% accuracy guarantee. April 16, 2015
Rated 5 out of 5 by Excellent Will use over and over again I was scared at first. once i started i noticed how easy it was. April 16, 2015
Rated 3 out of 5 by Partnership sale on wrong form Sold shares in partnership. Broker reported sale, but entering sale through K1 entries put it as a category F sale, nothing reporting. I could not change this. April 16, 2015
Rated 5 out of 5 by Life Saver I have been using TurboTax online for years and I love it. Everything is much easier as it pulls old information from last year, autolinks to all my financial information and pulls all that forward. Just a very easy to use, comprehensive solution that saves me time and money every year. Even when I file on the last day :) April 16, 2015
Rated 4 out of 5 by Went easy with little apprehension The audit protection and gaurantee was not evident when my last return resulted in a error letter. Paid the IRS and now noticed the help that would have been available if I could have found it then. April 16, 2015
Rated 5 out of 5 by You Guys Rock!!!!! Made filing an extension, filing my taxes, and estimating my withholidngs for next year super easy! April 16, 2015
Rated 5 out of 5 by Awesome Refund! I called from work to get some advise. The assistance was outstanding. Thank you! April 16, 2015
Rated 4 out of 5 by Solid as ever, still areas of improvement April 16, 2015
Rated 4 out of 5 by Great Customer Service This was an overall good experience. The one time I needed help I felt that the customer service was excellent. In fact, they even called me back after we were disconnected. It took a total of about 2 hours to complete and I was under they impression that it was free of cost. Midway through they asked for an upgrade for state tax service in the amount of 29.00. Upon Checkout the total amount for services rendered was 59.00. I feel like that was a very fair amount but hated the way I felt "tricked" into it. Overall my experience was positive and as long as you know it's not free you wont be disappointed. April 16, 2015
Rated 5 out of 5 by Easy Using Turbo Tax is great. It asks every question needed and explains most of the questions I had. I have used it for several years and find the yearly improvements very helpful. April 16, 2015
Rated 5 out of 5 by Good Great job. Show more forms had hard time to find 8863 form and it didn't have everything the paper form has but overall good program April 16, 2015
Rated 4 out of 5 by Still easy to use No problems filing out forms and easy as always. Only problem I had this year was trying to pay to file my state taxes electronically. It would not let me do that and kept kicking me back saying it couldn't process my request. I was able to call and have an associate unlock it for me so I could file them. A little bit of a pain, but overall successful in the end. April 16, 2015
Rated 5 out of 5 by What a Great Relief!!! I found TurboTax to be very informative and clear, so helpful and tremendously easy to follow.(even I could do it) It made filing my 2014 taxes almost painless!!!! I will without a doubt use it again next year, and plan to use some of the planning tools provided to make it even easier and so much more organized. Thanks, its a great relief. April 16, 2015
Rated 2 out of 5 by E-file Rejected I have used Turbo Tax to do my families taxes for multiple years and have never had a problem. All of my previous returns allowed me to use the free addition; however for 2014 I was not able to use the free version for State so I had to pay $29.95. Well this was also the first time my taxes have been rejected when e-filing. Of course the issue has to do with the TIN error so you cannot e-file; you have to file by paper. Part of me feels like even though I paid to be able to efile my State that somehow the rejection was caused by Turbo Tax. April 16, 2015
Rated 1 out of 5 Horrible experience If I go through everything, how is it things get missed and need to be edited/corrected? I had a lot of trouble downloading Turbo Tax this year and then pulling it back up again. Really not happy with Turbo Tax this year. April 16, 2015
Rated 5 out of 5 by Quick and easy April 16, 2015
Rated 5 out of 5 by Still the best! I used TurboTax in the past for personal tax filing. I have tried various CPA's and notice they all used TurboTax. I have come back to TurboTax to do my taxes on my own for personal and the 3 businesses we run. April 16, 2015
Rated 5 out of 5 by Easy to Use I have been using TurboTax for 15 years now and have not had any problems with the process in filing my taxes. My tax reporting is quite complicated and tedious to do, but TurboTax guides me through every thing. I will be using TurboTax for many years to come. April 16, 2015
Rated 4 out of 5 by Was unable to find where I could enter taxes paid on a new car purchase. Otherwise satisfied April 16, 2015
Rated 3 out of 5 by I think the filing fee should be removed. We paid for the software so why do we get charged a fee to file too? WIll be looking for a free e-file option next year. Hope it's with Turbo Tax but am prepared to move on... April 16, 2015
Rated 5 out of 5 by like it, and sold to it now, my family file too We will used it from now on! April 16, 2015
Rated 5 out of 5 by i will use and reccommed to my friends for2015 taxes April 16, 2015
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