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TurboTax Customer Ratings and Product Reviews - page 1872 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.5 out of 5 average

(4.5/5 | 184772 reviews)
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Rated 4.6 out of 5 by 184773 reviewers.
Rated 5 out of 5 by Well-designed and painless The user interface keeps getting better, year after year. March 8, 2015
Rated 2 out of 5 by Charge you as much as a CPA, but YOU do ALL work Why do they need to charge so much, when you are doing all the work. I could have had a CPA do all the work, received the same return and it would have been cheaper. March 8, 2015
Rated 5 out of 5 by Keeps getting better This is my 14th year using Turbotax - I love it so very much. The service is dependable and reliable. It gives me confidence in my return, and really makes things painless from one year to another. March 8, 2015
Rated 5 out of 5 by Turbo Tax is user friendly and extremely efficient at helping in understanding excellent tax breaks. March 8, 2015
Rated 5 out of 5 by 2014 Turbo Tax is the best!! As a former EA, I found 2014 Turbo Tax easy to use and accurate. Great job!!! I can't wait for 2015!! March 8, 2015
Rated 3 out of 5 by Got Through It Several places it "hung" this year. Would not finish the process when trying to update partner info at the interest/div questions. Hung when attempting to pay for the State e-file and hung again when trying to transmit the return. It seemed to have a lot of bugs this year and has me wondering if this is the way to go next year even though I have used Turbo tax for over 10 years to file my returns. March 8, 2015
Rated 1 out of 5 by Fees I didn't appreciate being forced to upgrade to an edition that I had to pay for because I had a 1099-MISC. I filed last year and had the 1099-MISC and wasn't charged. This year I had to pay about $100 by the time it was done. I was charged to have the cost taken from my refund! I mean, seriously?? I could have went to a professional tax preparer and had my taxes completed for a little more. I was shocked and disappointed. Considering that my yearly income was almost laughable, you could have cut me some slack. March 8, 2015
Rated 5 out of 5 by Easy! Easy! My niece has used Turbo Tax for 10 years. This is my first time using it. I have not worked for the last four years therefore, I have not filed an income tax return. It is very easy, a very comfortable and smooth process. It guides you every step of the way and if you make a mistake it is easy to correct it. It asks all the right questions to ensure that you get all the credits that you are entitled too. I recommend Turbo Tax highly and should I continue to work I will use it in the future. I am not sure I will use the state tax return because I am not exactly clear why I am paying $27.99. March 8, 2015
Rated 5 out of 5 by Go turbo tax I found it a lot easy to use & accurately March 8, 2015
Rated 5 out of 5 by makes it simple just same thing i noticed last year. does not always show the next/ continue option and doesn't go full screen mode. have to constantly resize screen and catch the scroll bar. other than that, we love the product and will continue using. March 8, 2015
Rated 4 out of 5 by Every thing was good March 8, 2015
Rated 5 out of 5 by Love ease of use and confidence in accuracy! Overall I just love the product and have come to depend on it. I own an online company and my husband is in sales and works from home. This software insures that we have all the possible deductions and guarantees the best refund. I have been using since TurboTax first came out so many years ago. Every year it gets better; every year it just auto fills all my info from the previous year. It also takes all your Quickbooks information, if you're a business owner. Very happy with the results. Because we had a few more business expenses this year, which can cause a red flag, we purchased the Audit Defense Package for $60 (we were High Risk) to further give us confidence that we won't be audited and if we were, we'd have complete protection. Long time very happy customer! March 8, 2015
Rated 5 out of 5 by Quickest Filing Ever I used Turbo Tax and it gets better every year. If I had to go back to my paper returns to get information from previous years it would be a long nightmare. The way it keeps track of all the details of my current and previous returns is amazing. March 8, 2015
Rated 5 out of 5 by I have been using Turbo Tax more than 10 years. I like it very much. It walk me step by step to fill out my tax and I can review each form to make sure it is accurate March 8, 2015
Rated 5 out of 5 by Easy to Use TurboTax made it really simple for me to file my taxes and it is definitely something I'll use again. March 8, 2015
Rated 5 out of 5 by Makes the complex understandable I've used Turbotax every year for about 15 years, now, and I think it's the best way to do your taxes. It explains complex issues if you need help and just whips through a simple return in less than an hour. March 8, 2015
Rated 5 out of 5 by Easy to do I did not have any trouble following your program, Thanks for your help. March 8, 2015
Rated 4 out of 5 by Fast and Easy When I had questions or wasn't clear on something it was nice to be able to get a quick answer in the Help Center. The return was a simple one and Turbo Tax didn't complicate it. Only negatives were that the option to preview printed copies shouldn't be given before the screen that offers it again. Either that or include a note that you'll be able to print a preview copy again before filing. Shouldn't ask for an RMD on a pension. March 8, 2015
Rated 5 out of 5 by Like a PRO I always use Turbo Tax because it's easy to use and no need to call IRS for explanations. The questions are really personal and it seems like it's talking to me. I like everything it has. March 8, 2015
Rated 5 out of 5 by Great for both business and personal 2014 was my fourth year filing with TurboTax, and my first time doing so being self-employed for most of the year and moving to a new state. The service did a good job walking me through all the steps of reporting income from multiple sources and getting everything added up. One federal 1040, two state returns, and Audit Defense (even though I was measured as "very low risk") still comes out to significanly less than my state refund. Worth every penny, and I'll be back for my fifth year after 2015 is finished! March 8, 2015
Rated 5 out of 5 by Making taxes easy! I've used Turbo Tax for several years now and it's great! It has always been a great experience. March 8, 2015
Rated 5 out of 5 by It's great! I have done my taxes with Turbotax for years and I love it. Never a problem, and I get my return quickly. March 8, 2015
Rated 5 out of 5 by Slam Dunk My Refund Overall the TurboTax Software is a money saver and time saver. No more sitting in tax prep offices and wasting hard earn money. March 8, 2015
Rated 5 out of 5 by Taxes made easy Something I would definitely use again. March 8, 2015
Rated 5 out of 5 by Step-by Step Processing The only thing I didn't like was my doubt on whether I needed to include my 12 year old son on the Education expense summary portion. March 8, 2015
Rated 4 out of 5 by Have used for last 12+ years I love the tool for filling out the tax forms and understanding what information I need to provide. The price to benefit is very good. Many years ago I used to do my own taxes without any tool and it was a stressful time of year. It still is if I don't organize my records well throughout the year, but TurboTax then keeps the stress from creeping in. I don't need to fully understand the tax law or form changes. And I can guide myself through the flow to explore what may affect me now or in later years. What I don't like is that once I buy TurboTax (Deluxe or Premier), I now have to pay by credit card to email my state return unless I pony up more money to upgrade TurboTax. Why can't I pay with Paypal and why keep asking me for more money. March 8, 2015
Rated 3 out of 5 by turbotax2015 would recommend to all my friends and family March 8, 2015
Rated 4 out of 5 by Pretty Smart for Military On HR block, I put my TSP contributions in. Turbo Tax told me i shouldn't. Also found me a $200 deduction. Pretty Sweet. Just wish it was intuitive enough to tell me about my wife's W-2 contribution info. Something minor though. Also, it would be great to fill out a non-res file return on turbo tax as well for free. March 8, 2015
Rated 5 out of 5 by Great I've been using Turbo Tax for 4 years now. Never had a problem. My taxes are easy and this program makes it even easier. I love the fact that Turbo Tax really helps you search for deductions and if you find something you qualify for you can pause it and get your papers or receipts and then continue on. Two thumbs up !!! Five stars !!! March 8, 2015
Rated 3 out of 5 by Efficient & Helpful, but Increasingly Expensive I have used TurboTax for about 7 years. I like it because it is easy to use and guides you step-by-step. In addition, I can do it from home and have it done within a couple of hours and don't have to think about it again or wait to hear from an accountant. When I initially started using it it was a nominal charge which is a major reason I chose to use it. Over the years the cost of use has increased from about $17 to, this year, $72 for federal and state combined. While I realize some of the cost increase is due to the increased detail of my tax information, I don't believe it warranted such a significant increase. If I'm honest I would probably say my less-than-raving review is in part due to the large amount I had to pay this year after having several years of refunds, big or small. Nevertheless, because of the increased cost I may be looking at other options next year to see if it would be more economical. TurboTax is not a bad option, but I am much less enamored than I once was. Hope this helps! March 8, 2015
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