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TurboTax Customer Ratings and Product Reviews - page 18 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(181949 reviews)
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Rated 1 out of 5 by turbotax handling of nonresident state is horrible Did my federal + NJ with no issues, then got a K-1 from an estate and had to do a non-resident form for NY, and that was a disaster from the start. It did not correctly transfer in simple stuff like the taxpayer info and the tax year from the federal form into the NY taxpayer info form. So then it was asking questions like "did blank have any income in tax year blank"; was especially bad if you had to pick who something belonged to and both choices for names were blank. So I switch to forms, and it says there are errors with the NY taxpayer info form so I fill it in manually; that gets rid of the error, but really doesn't seem to fix the issues. But I make it thru everything, all the error checking and audits, and go to file, pay for filing and get to the absolute last step of clicking on the button to transmit the returns AND THEN it complains you can't fill in the info in the NY taxpayer info form, it has to be imported. SO WHY DOES IT WAIT UNTIL THEN TO CHECK THAT??? So I go back and remove the info I filled in, and then it complains that it is missing again. So I go back to federal and walk thru everything again, go back to NJ and walk thru everything again, go back to NY and walk thru everything again; Luckily going thru everything a second time seems to have made it import the Federal taxpayer info into NY, and now I can file. I'm seriously going to look at other tax programs next year. Especially after having to pay $39.95 for a second state! That's crazy. April 28, 2015
Rated 5 out of 5 by easier this year still a awesome product and major help April 28, 2015
Rated 1 out of 5 by turbo tax is confused I have used turbo tax for years, but wont again. the software got stuck and could not provide me solutions for its questions. the software also indicated that my taxes had been files, I have a printed copy of the statement but the taxes were not filed so now we are paying penalties and interest. April 28, 2015
Rated 2 out of 5 by My refund was never filed....??? Now - my taxes are late - how did this happen? I got a clear indication that they were filed. I cannot believe that these were never sent. April 28, 2015
Rated 2 out of 5 by Thought I was done!!! Was not!!! I thought my taxes were done even mailed in my payment. Turns out they were not done and now I'm a month late! I just happened to check back because I had a bad feeling that they were not done even though I recieved a congratulations on completing the process!!! I'm very disappointed and angry about this situation. April 28, 2015
Rated 5 out of 5 by Quick & Easy Great product. Makes filing a BREEZE! April 28, 2015
Rated 5 out of 5 by First Time Excellence Thanks for making tax time this year so easy and stress free. Not that anyone would ever say this, but "can't wait to use Turbo Tax again next year" April 28, 2015
Rated 4 out of 5 by Easy Peezy I was almost done with my return when I got hung up on the State returns. It said that we owed money to the State but I knew that Couldn't be right. I called the support line, and after about a 10-15 minute wait to talk to a military specialist, she helped us figure out what we needed to change on our Federal income taxes to fix the problem with the State refund. Had I not run into that problem, I would've been done a long time ago. Never the less, it was not a bad experience at all. I'll definitely recommend TurboTax to my friends and family. April 28, 2015
Rated 5 out of 5 by return Seems rather thorough using TurboTax free April 28, 2015
Rated 3 out of 5 by Turbo Tax review April 28, 2015
Rated 5 out of 5 by Excellent flow of information, accurate, and easy to use software. April 28, 2015
Rated 5 out of 5 by Good Job The over all experience was great. April 28, 2015
Rated 5 out of 5 by So easy, so fast! Easy to find what product you need. Easy to file. Easy to gather info needed. Fast refund. April 28, 2015
Rated 5 out of 5 by Love How Easy It Is Turbo tax makes filing your taxes online easy & simple. The program takes you through step by step & asks questions in normal, easy to understand language. You can even choose to mail your forms if you prefer. You can stop in the middle & pick up where you left off later. That is a huge plus considering I usually forget something I need the first time I sit down. I feel confident that I am getting the most out of my return with Turbo Tax without having to go to a CPA. And, in my opinion, that is more secure and less hassle! April 28, 2015
Rated 4 out of 5 by One more year had to re-install tt on another machine before i could get the payment and e-file to work April 28, 2015
Rated 4 out of 5 by i was thinking about changing filing status and could not do so April 28, 2015
Rated 5 out of 5 by 2014 Yr of recovery I don't dread Tax Day thanks to TurboTax. April 28, 2015
Rated 5 out of 5 by My Tax return I liked the online processing. I could complete the tax return on any computer. I like the ease of use of the system. I like that you had last year's information in the system. April 28, 2015
Rated 5 out of 5 by The Best. Ever. Honestly, to keep it short and sweet, its smooth, very detailed without being overwhelmingly boring, and its secure. Love Turbo Tax. Keep aiming hier & making it easy! =) April 28, 2015
Rated 2 out of 5 by Overseas residents The online service works well until, as an American living abroad, one has to enter overseas addresses. The forms are incapable of dealing with an address that does not have a US State and Zip Code. Also does not accept 1099R with a overseas address. Finally it is impossible to pay for the service with a US credit card that has an overseas billing address. Not very 21st, century!!!! April 28, 2015
Rated 5 out of 5 by HELPED A LOT So I waited a little longer than I usually do to file my taxes, but I'm glad I did. Instead of using most of the programs I would normally use, I used Turbo Tax this time. I used the Military Free edition, but it worked just as well minus the few perks they offer for money. I can't complain at all, if it all goes well i got a decent sized tax return. I never would've gotten that with any other service. So I do take pride in saying I love this program, and I will recoommend it to anyone! April 28, 2015
Rated 5 out of 5 by Loved it! I will use turbo tax from now on! April 28, 2015
Rated 5 out of 5 by Amended return This was a very easy process and I am truly grateful for it it was so simple and to the point for what I needed to do. April 28, 2015
Rated 4 out of 5 by Refund Rocks Fees were to excessive!! April 28, 2015
Rated 4 out of 5 by Tax return Good service to use April 28, 2015
Rated 4 out of 5 by Want to finish I don't like filling out these types of reviews which asks for too much personal information April 28, 2015
Rated 5 out of 5 by First Time What a great service, my dad has been using turbo tax for years and told me to. First time I had to do taxes, I'll be BACK April 28, 2015
Rated 2 out of 5 by Revisiting a rejected state return The process to fix a rejected pin/AIG is too cryptic. The question regarding school expenses was too easy to miss. I did have "a student"...I had four students totally more that $850. Software should point more directly. I probably won't use state next year. April 28, 2015
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