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TurboTax Customer Ratings and Product Reviews - page 18 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(125700 reviews)
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Rated 5 out of 5 2014 TTreview Everything went well again this year with Turbo Tax. I did not purchase the right version at the store because TT made a change for small business schedule C. I need to upgrade to home and business. It was easy online. I would like Federal and one state efile included in the price. It would also be great if I could pay additional IRS or state via credit card. I did get a IRS refund but had to pay a small amount for the state. March 29, 2015
Rated 5 out of 5 by Always a Good Experience I like that everything is guided and explanations are offered to help clarify every topic. It would be nice to be able to leave one topic to fix something and then easily return to where I was without having to click through all options again. I know this poses major programming issues so the site really does work well considering the complexity of things. March 29, 2015
Rated 4 out of 5 Consistent-Met Expectations TN - I don't need to file a TN state return. I'd like this same program w/o that section. March 29, 2015
Rated 4 out of 5 Correcting an error Kathryn from the Help Center was amazing. After I spent a great deal of time trying to update one entry, she had me e-mail her a protected copy of my return and after checking it she told me what to do by clicking on forms. March 29, 2015
Rated 1 out of 5 still problematic questions on 1098T, W2 My w2 included tuition in line 1, above and beyond the tax free tuition benefit of $5250 provided tax free by my employer. When trying to determine how to enter this additional amount, your questions do not work well. For the third year I had to enter the forms mode to check the 8863, 8863 page 2(hard to get to), tuition wkst, 1098T, etc to see that all was correct. When the 1098T numbers do not match actual bills/payments, the questions are very poor and do not lead to the correct entries. March 29, 2015
Rated 4 out of 5 product The change to Home and Business was not advertise and for us who one had one small ideal. I don't believe it was fair. Plus I have been getting it fall years automatic but found it $20.00 cheaper in Walmart. March 29, 2015
Rated 3 out of 5 Unfair extra charge: works well Incredible that the 2014 version does dividends but then charges $30 extra if you sold any of the shares that provide those dividends. One has then already done enough work and spent money on the first version that there is little choice but to pay up but something to keep in mind for the 2015 tax year filing. For the rest minor issues but it works as usual. March 29, 2015
Rated 5 out of 5 by Good program. Have always liked TurboTax. I have used TurboTax since 2008 and each year it gets easier and better. March 29, 2015
Rated 5 out of 5 by Got it going! Turbo tax is very thorough, yet is easy enough that anyone can use it. March 29, 2015
Rated 5 out of 5 Makes it easy to figure things out! Excellent service and explains anything you don't understand as well as gives you options every step along the way. March 29, 2015
Rated 4 out of 5 Always glad to be done! Brokerage downloads should be made to recognize zero for cost basis on investments. All option sales which expire worthless must now be corrected to show a zero cost basis. The brokerage 1099 shows zero, but the program is assuming a positive amount. For active option traders, this results in significant time to manually enter cost basis for each transaction. Also, the number of purchase/sale transactions needs to be increased. Simply increase the number of digits allowed in the software for both number of trades and totals for purchase cost and proceeds. This will make Turbo Tax viable for even the most active stock and option traders. March 29, 2015
Rated 1 out of 5 Saved - exited - returned I had to click on State Review to actually file my state taxes. March 29, 2015
Rated 5 out of 5 by Easy Cheesy! After 10+ years of using Turbo Tax, it continues to be easy to file my taxes. Wish I could see the forms fill in as I enter my tax info, but that is not a problem. March 29, 2015
Rated 4 out of 5 Extremely disappointed that Schedules C, D, E and F were removed from TurboTax Deluxe. March 29, 2015
Rated 4 out of 5 product hb 21014 The product information is misguiding as premier states rental property but home and business also should include rental to avoid confusion. I'm customer since 1989 and there are so many user ID's. Please keep all the records under one user ID so easy for us to access in case of any amendments needed later on. Please respond. Support staff was very good solved the problems in innovative view. March 29, 2015
Rated 5 out of 5 by LOVE TURBO TAX! I have used Turbo Tax for 8 years, always safe, accurate returns and quick refunds! March 29, 2015
Rated 5 out of 5 Easiest Forms Ever I do our taxes every year and this is my first time using turbo tax. I WILL NEVER USE ANYTHING ELSE!!!!!!!! March 29, 2015
Rated 2 out of 5 Disappointed with Turbo Tax TT is a big disappointment this year. It totally blew the Ohio small business investor tax in 2013 and then for 2014 it asks for the amount, but never gives you the chance to edit it...and the credit did not appear in the 1040. Unacceptable omission. this is all worse than taking the content out of the program I used last year. TT has a lot of time and experience to get this right. I may choose a different program next year. March 29, 2015
Rated 4 out of 5 by Easy to Use Turbo Tax is very easy to use even for those who don't have any experience filing taxes. The walk-through is user-friendly. I had to re-answer questions that I had already answered when I revisited some sections to review my answers. I feel confident that my taxes are done properly. March 29, 2015
Rated 4 out of 5 My taxes are done!!!! There was a problem with the software recognizing that I am now living in a different state. I had to override it and it was time consuming. Customer support was great, however, and we were able to resolve the issue. March 29, 2015
Rated 4 out of 5 by Could Be Easier TurboTax is a terrific application for an accurate tax filing, however there are a few areas that could be simplified. First for Charitable contributions, I organize my material alphabetically, Turbo Tax provides prompts based on the sequence of last years contribution entity. It would be much easier and time saving to provide the list in alphabetical order. Second, since Social security and Medicare are calculated taxes, why not populate the fields and allow overrides if required. March 29, 2015
Rated 4 out of 5 40 years of continued excellence Needed to file a 1040X due to late arrival of 1099B. Working my way through the program left me hanging until the end and then was not sure what I was sending the IRS. Wanted to see print out as pdf file but just got the same circle of garbled gook. Until I printed out the file and decided it was correct. March 29, 2015
Rated 4 out of 5 2014 review It seems like Turbo Tax asks a lot of questions, which is good. Was this one serious or humorous? Ohio State return Did you buy anything without paying state sales tax? "While watching the shopping channel at midnight" Why midnight? March 29, 2015
Rated 5 out of 5 Great Software! I have used this software since forever. Not the least expensive, but I know that what I am purchasing is top quality. March 29, 2015
Rated 4 out of 5 Saving Encrypted return I hate that I can not save an encrypted copy without entering my username/password to Turbotox. What happens if I need to open the return and: a) No longer have a turbotax account b) I'm not connected to the internet March 29, 2015
Rated 4 out of 5 Online issues I forgot to enter my dependents' SS numbers (they didn't import from lat year's return). I had to delete and reenter the dependents to put the numbers in. You can't view the forms you're working on, either. This was the last tme I use the online version March 29, 2015
Rated 4 out of 5 A BIT DISAPPOINTED Why ca't we file state electronically? This is a real pain since I refuse to pay $24.99 to do it electronically. March 29, 2015
Rated 5 out of 5 by Easy as 1-2-3! This was the first time I have filed my own taxes and the first time I used Turbotax. I will definitely use it again next year! It was simple to understand and quick to go through, even though I had to file with two states because I worked on the road. They made it very easy! See ya' next year! March 29, 2015
Rated 4 out of 5 my refund Don't like the fact that won't save last years information unless purchase the expanded edition. Other apps will save your prior returns. March 29, 2015
Rated 5 out of 5 Great 2014 refund! Excellent experience with TurboTax since 2009! Clean and easy to use product. The graphics are simple and there's a hyperlinked explanation for every situation in the tax filing process. March 29, 2015
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