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TurboTax Customer Ratings and Product Reviews - page 18 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.7 out of 5 average

(83934 reviews)
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Rated 5 out of 5 Very Helpful! It would have been easier if the program highlighted or sent the browser directly to the information it was missing in order to complete my return, I ended up checking the wrong section three times before I called a representative. But, once I was given the contact number, I was very pleased with my representative. I was on hold for less than a min, and once I was speaking with him, he was very patient as I re-started my account on a different browser. He was friendly and had a good sense of humor. We got the problem corrected and I did not feel rushed to fix the problem. February 26, 2015
Rated 5 out of 5 surprised this year! I have used Turbo Tax for at least 3 years...and I love it. I always owed a great deal of $$$$..But as time has gone on I am more confident in this system. so easy and really a bit of fun. February 26, 2015
Rated 5 out of 5 by VERY EASY TO USE! Over all I really enjoyed using turbo tax! It was short, sweet, and to the point. There was a explanation or direction for everything and it was very easy to navigate! February 26, 2015
Rated 5 out of 5 Best experience filing my taxes ever!!! This is the best experience we've ever had filing our taxes. It is usually such a pain, but this was so much easier. I recommend everyone use Turbo Tax. February 26, 2015
Rated 4 out of 5 Gotta Pay Turbo tax is certainly cheaper then paying a tax man. It is just a matter of reading and plugging in numbers. Most people are just afraid of taxes and think that the professionals are better, but they are just using a software also. I like Turbo Tax a lot. February 26, 2015
Rated 5 out of 5 Makes taxes less stressful Love turbo tax. It definitely makes filing taxes less stressful and over exhausting. February 26, 2015
Rated 5 out of 5 Great, Time Saving experience I did the full W2 last year without using a service like this. BOY this is a time saver! For one, it helps me understand the parts of the form that apply to me so I don't have to go hunting through the instructions and then try to interpret it. Second, it makes the whole process easier. I don't have to sit there punching numbers into my calculator for a week. I think this time it took me a maximum of 30 minutes. I'm still young and getting used to the system, but already I'm a big fan :) February 26, 2015
Rated 5 out of 5 User friendly! I definitely recommend turbotax.com to everyone! February 26, 2015
Rated 5 out of 5 by Easy filing I love using TurboTax. I used an accountant last year and was really unsatisfied. I returned to TurboTax this year and am glad I did. Love the ease of use and that the information is gathered electronically. February 26, 2015
Rated 5 out of 5 No alcohol required! This was the easiest e-file I've ever done. For a paperwork-phobic, I didn't even have to finish one beer to get it done. Love the graphics with each question and the reassurances along the way. Will most definitely use this software again next year. February 26, 2015
Rated 5 out of 5 Get a Refund This was the easiest return I have done in forever. Besides Turbo-Tax being the best, I have retired and didn't have as much to enter. February 26, 2015
Rated 5 out of 5 Easiest way to do your taxes Been using Turbo Tax for years. I like the data transfer, and then the program notices if you have carry overs or had a deduction last year that you my have forgotten about for this year. February 26, 2015
Rated 5 out of 5 by Easiest! Makes taxes a total breeze! I actually know how to do taxes by hand but of course turbotax makes it so easy I finish them up in less than an hour! Gets easier and easier every year - very very minimal cost compared to other local companies - Turbotax is definitely the way to go! February 26, 2015
Rated 5 out of 5 Love TurboTax! Highly recommend TurboTax!! You just can't beat the step-by-step questioning TurboTax does to pinpoint exactly what forms you need to complete your taxes. February 26, 2015
Rated 5 out of 5 Easier to Use Than in Previous Years In previous years I always had an error or problem that only became evident during the review process. These were often extremely hard to actually find and correct. This year, the errors that were found were presented to me along with the exact form that needed attention. Significant improvement in my case. February 26, 2015
Rated 2 out of 5 Horrible that Investments not Included in Deluxe This may be my last year using Turbo Tax if they do not put Investments back in the Deluxe version. Ive used this for years but frankly am very upset I have to spend an extra $30 to file my whopping $700 in dividends I made this year. Stupid February 26, 2015
Rated 3 out of 5 seems OK I'm afraid it's getting more expensive and doing less. No information available about difference between TT H&B version sent me and version apparently updated and for sale, which I understood would be downloaded to me if necessary. I never got to fill out Schedule C for my business. Also, URGENTLY, the program needs to allow user to attach files (like a statement about non-cash charitable contributions or the nature of one's business. February 26, 2015
Rated 5 out of 5 REFUND MADE EASY Really love the simplicity and ease of use this program provides. Every tax season I recommend TurboTax to both friends and family. February 26, 2015
Rated 5 out of 5 Made it so easy to file on my own! Overall it was a great experience-just keep your puppies away from your keyboard. February 26, 2015
Rated 5 out of 5 Easy tax filing with special problems It was a real easy to do my fed and state taxes once I figured out how to file a sale of inherited home. Easy way to file through email February 26, 2015
Rated 5 out of 5 Money in the Bank I did my taxes with turbo tax for 3 years running, and ive never had a problem. February 26, 2015
Rated 3 out of 5 Turbo Tax Premium Online This new version is no longer intuitive, missed several write offs that were on down loaded 1099 forms, missed my maximum write offs by 50%, didn't check last years form, doesn't show you the forms you are working on but relies on questions. Have used Turbo Tax Deluxe for years Very disappointed in this year's Premium. February 26, 2015
Rated 5 out of 5 by Easy Peasy! I will only use Turbo Tax from here on out! February 26, 2015
Rated 1 out of 5 Unusually not happy I had a lot of problems using Turbo Tax this year. Which is unusual because I've used them for the past 3 years. They didn't have my file from last year although I still hds all of last years email so I know I used the same email address.So that was problem 1. Then I couldn't confirm I had e-filed this year. When I entered my SSN and Zip to confirm my status it told me it didn't have any record on file which is still a concern. I got into a couple of loops where it told me it found a problem with my return, click button to address the problem. The next screen didn't address the problem and only offered a continue button which started the loop over again. I have asked a question from the support so I will see if they answer my question. I didn't see a way to "chat" with anyone about my problems. February 26, 2015
Rated 3 out of 5 Pretty simple I think its a keeper. For people who dont want the real hastel its fast, and easyer then a computer. And it keeps all of your stuff for the next year so no more holding on to paper. Woohoo. February 26, 2015
Rated 5 out of 5 covers all the bases I feel confident that. I find all the deductions available to me using the exhaustive recommendations offered by turbo tax February 26, 2015
Rated 5 out of 5 Taxes...Check! Refund...check! This is my second year using TurboTax and I would still recommend it to all of my friends! It is so easy to use and I don't have to worry about paying an arm and a leg for professional tax help. February 26, 2015
Rated 5 out of 5 Loved it Love the Turbo Tax. Easy and Fast and affordable February 26, 2015
Rated 5 out of 5 Wow, WHAT A CHANGE! I was shocked to see the changes to the site. Immediately, I realized that whatever TurboTax had done to change things, was the best dog-gone thing I'd ever seen. I am SERIOUSLY IMPRESSED. DO NOT EVER change another thing...you've found perfection! February 26, 2015
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