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TurboTax Customer Ratings and Product Reviews - page 1717 of Customer Reviews

Read unfiltered reviews from our customers and see why TurboTax is the #1 best-selling tax software.

4.6 out of 5 average

(182321 reviews)
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Rated 4 out of 5 by It worked fine - but a little confusing this year I did my/wife's taxes, probably my 15th time using TT. I took all my TT files off the computer last year so I figured it would not find my records to prefill my return with personal and last years info. But even before I put in my thumb drive with last years info, TT found my 2013 return. Does TT store my tax records somewhere on the laptop that I can't erase? Freaky. I liked It's Q&A format, It's Deductible, ability to save & print to a thumb drive so the files are not on my computer, and I'm able to browse the tabs for going back and forth on items. The state return went really quickly as did the Federal e-filing. I print out the state form for mailing. I entered my son's 1099Q & 1098T, but when I printed for records, the worksheets had my daughter's name & SS no. She's not even a dependent this year. I was able to go into Forms and correct it. I played with my son's return as a dependent and not as a dependent to see if he would get a greater education benefit. But Turbo Tax tried to tax his qualified 1099Q withdrawal even though his 1098T showed we paid a greater amount to his college. I just did the normal way with him as a dependent and I entered the 1099Q & 1098T on my return. I'll finish up my son's return tomorrow, and then start teaching my daughter how to use TT on her own after that. I'm glad I can do the entire family with just one purchase. March 13, 2015
Rated 5 out of 5 by you make us look like professionals, great service thank you for being here for the simple guy and God Bless March 13, 2015
Rated 2 out of 5 by Lack of forms and miscalculations are a problem The online nature of turbotax was nice, and the guided forms were pretty easy to follow. However, there were two huge issues that make me unable to recommend turbotax. First, the math library they are using to calculate values doesn't handle small numbers (small decimals) properly and can introduce rounding errors. In my case I had some stocks whose value was provided to the hundredth of a cent, and Turbotax miscalculated the taxes by a couple of cents. Not a huge issue, except that made the taxes go negative on that field, and TurboTax suddenly said I couldn't e-file anymore because I had a problem with the form. The second problem is just as big for me, which is that turbotax online won't let you see the actual tax forms. This makes it very hard to verify data, and meant that when I had the calculation bug I had to call TurboTax and have their representative look at it for me. It also meant I couldn't fix the miscalculation myself, and had to have the agent do it. Overall, without the ability to see (and edit) the forms, I just can't recommend Turbotax. March 13, 2015
Rated 5 out of 5 by Turbo Tax Salutes the Troops My first time filing my taxes wasn't as bad as I thought with turbo tax, they made it quick and easy like they promised. Simple questions shortened the process and was very helpful on every page. As a military member they even gave me a discount! Everything was done for me all I had to do was fill in a little information. I'll be back next year! March 13, 2015
Rated 2 out of 5 by Turbo Tax not as good I finished my taxes after about 6 hours of fighting the navigation buttons. This year the navigation is very difficult. March 13, 2015
Rated 5 out of 5 by Who Would've Guessed... Who would've guessed filing taxes could be so easy March 13, 2015
Rated 5 out of 5 by Cant believe I used to pay someone to do this This is so easy and fast, I cant believe I used to pay 100's of dollars for someone else to do this for me. March 13, 2015
Rated 1 out of 5 by Too expensive Last year I used the basic version. This year I have to use the Premier version at 3x the cost. I am going to look at other software. Your price increase has just lost you another customer. What were you thinking Turbotax? March 13, 2015
Rated 4 out of 5 by Tax Filing Made Easy When you want to go back to check something, you have to reanswer the yes and no questions again by clicking on those circles. Also, it doesn't always go back to enough detailed information, such as automobile deductions. It also includes too much in those deductions. If you want actual expenses, such as "repairs only" then let it be "repairs only." Not this whole complicated thing about the year of the car, when you bought it, and what cost, etc ... March 13, 2015
Rated 4 out of 5 by It was easy. Lots of help. Cheaper than accountants with the same results. March 13, 2015
Rated 5 out of 5 by Neatest product since sliced bread! This was my first experience with TurboTax, and I have to say, it was fairly easy. I was reassured by the straightforward dialog, simple instructions, and "learn more" menu boxes. I liked not having to rely on my own calculator and messy writing/typing. And TurboTax provided all the necessary forms for my circumstance. Federal was the best. My state form was shorter but asked a few questions I couldn't be sure about. I'm sure it will all be fine. And I'm looking forward to a refund for the first time in several years. I feel certain this process will get easier and faster as time goes by. Hooray -- it's done! March 13, 2015
Rated 5 out of 5 by 2 hours done as long as you have all your receipts turbo tax is a breeze, anyone can do taxes with a little patience. March 13, 2015
Rated 5 out of 5 by Helpful tool for taxes I really love TurboTax. I had gone through all of the steps, but TurboTax ran the extra scan at the end and caught a bunch of mistakes I had made. After reading all of the explanations, TurboTax actually saved me money! March 13, 2015
Rated 3 out of 5 by Review 2014 TurboTax for Mac It familiar with past year software so it doesn't seem overwhelming. This update was tougher to go back and make corrections without using the back bottom a lot. When the final review found and error yu could select and have it link you the the entry you had to find it backing your way through it all. March 13, 2015
Rated 5 out of 5 by Fast and Easy First time doing taxes. Couldn't have gone any better March 13, 2015
Rated 5 out of 5 by Taxes done in an hour! After working a 12 hour day, then taking care of 3 kids, the last thing I wanted to do at 10:30 at night is to do taxes. About an hour later I was done! Great job TruboTax! Last year TT was great, this year was even better! Thank you! March 13, 2015
Rated 5 out of 5 by made life simpler Use Turbo every year, saves so much time as it is all right there for you! The items are listed in a way it is easy to get through everything quickly, I don't know how I got along without it before. It's nice too because you don't have to make an appointment or leave your home. March 13, 2015
Rated 4 out of 5 by Thorough & Accurate! Overall, I remain committed to using Turbo Tax every year and will certainly do the same next year. Been with you guys since 1996. Please take this positively. I've mentioned this before in my years with you. I don't understand why your program writers can't do away with the state prompts when I don't need any reference to state income tax because I reside in TN. Maybe I'm being nit-picky, so forgive me. Next, stop with the 3 or 4 pages of eFile prompting. Any adult should be able to select the 'Mail the Return" option and not be bugged with 6 more of "Are you sure you don't want to eFile?" Last item and I wish that I had known that I was able to do it. This pertains to drug prescription costs. I'm retired military and most of my medications are supplied free by the military pharmacy close by. Those that aren't I do a small copay. I've never kept track all year long of my own expense because I wasn't aware that I could claim it. This must be something new and the only thing medical that I could claim. I'll certainly start keeping receipts and records for my 2015 medication co-pays. Now, you may edit and publish this where you want it...I really don't have time for Facebook...too busy being a college engineering professor. March 13, 2015
Rated 2 out of 5 by Really annoyed This usually takes me way less time and I am so frustrated and disappointed in turbo tax this year. First, I had to spend 30 extra dollars so I could enter a stock sale of 337.00 because I had to upgrade. It was extremely confusing and time consuming. It said it would transfer info but it didn't and I had to retrace from the beginning. Come to find out you changed it this year. Wow! Second, we got a w-2 for 100.00 which says to enter on 1099-misc. for CA. The spaces don't match. There were no wages but to get it to go through we had to enter wages. No help on that one from you. Again very confusing. I am hoping to find the site for a rebate of $25 that was promised in the help section. March 13, 2015
Rated 5 out of 5 by Smooth Experience Overall I had a very smooth process. Navigation was really great and visually appealing. The tips and recommendations were very thorough and very helpful. March 13, 2015
Rated 4 out of 5 by Tax Return on Fleek! I loved TurboTax! I suggest everyone gives it a try. At first I was hesitant to do it because I had always gone to H and R block but my friends suggested I try it. I was nervous at first but everything seemed to work smoothly. Turbotax makes it very simple to plug in the numbers. They tell you where exactly to find it on your W2 form such as box 12 and so forth. Even the whole new health section was easy to follow along. Best decision I have made in awhile was to switch over to turbotax instead of going to H &R Block who stole my money for years for plugging in numbers that I could of done since forever ago ! March 13, 2015
Rated 5 out of 5 by 2014 Taxes Turbo Tax user for 10+ years. Used to do my taxes by hand, and it took hours, frequently with mistakes. The first year I tried Turbo Tax, I did them both ways. Never again. I trust the program to be accurate and up-to-date. Next year, if they are going to change the features, they should at least let us know. Despite that, the program works, and that's the bottom line. March 13, 2015
Rated 5 out of 5 by Easy as 1 2 3 Easy as 1,2,3. Guided through everything. Every step of the way! March 13, 2015
Rated 4 out of 5 by stuff It works great for us with the exception of no address when filing by mail. Yes, I would like to efile, but have an unusual income. March 13, 2015
Rated 5 out of 5 by super easy I love turbo tax and use it every year March 13, 2015
Rated 5 out of 5 by Turbo tax has grown to be more user friendly every year. March 13, 2015
Rated 5 out of 5 by User Friendly! I use Turbo Tax yearly and their rates are amazing and also the features are great! March 13, 2015
Rated 4 out of 5 by Excellent Software & Services none March 13, 2015
Rated 4 out of 5 by Way better than H&R Block So much better than HR Block-worth the price! March 13, 2015
Rated 5 out of 5 by Thank you for MY MONEY BACK This is so simple it is just crazy NOT to do taxes this way. It is very clear and simple and I trust the accuracy. March 12, 2015
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