TurboTax Customer Ratings - Page of Product Reviews
TurboTax SoftwareAverage Customer Rating 4.5842 out of 5
TurboTax is the #1-rated, best-selling tax software. All of our products make it easy to get your maximum refund-guaranteed. Chances are, you have friends who used TurboTax. See what they really think and pick the version that's best for you.
See what people just like you are saying about TurboTax Software 4.5842 (164672 reviews)
Rated 4.6 out of 5 by 164594 reviewers.
Rated 5 out of 5 by FHuntF Wonderful customer service with a smile I love turbotax's customer service. Everyone that I've ever spoke with seems to have a smile on their face because it comes out in their attitude. Even when I get a little frustrated, they are patient and explain my situation. Thanks again for another great experience doing one of the least pleasurable things........filing taxes. March 19, 2014
Rated 2 out of 5 by x1derer Left a lot to be desired I have been using TurboTax for 15 years and I am disappointed in overall quality of Program this year. Some very important elements were left out and instructions were vague or inaccurate. March 19, 2014
Rated 4 out of 5 by Flyless I loved my experience with TurboTax until I got to the section for e-filing. After I paid the fee to file my state return, I got a message telling me that I was filing a duplicate return and would have to amend my return and mail it in. I was very disappointed in this aspect, and I'm really not sure if my return went in or not. I'm waiting to see if I get an email confirmation that the state has received my return before I mail a return in. Totally confusing! March 19, 2014
Rated 4 out of 5 by Smor E-Z TAX PREP PRO After collecting all information, it was easy to fly through the forms! Outside of Turbo-tax control were the huge fees for electronic payment for State returns (filing fee, account transfer fee, etc.) Since I am in no dire need of the return funds immediately, I quickly backed out of electronic filing and into paper filing for this year! No fees there, except for postage! March 19, 2014
Rated 5 out of 5 by ImGreat Great Product Simple to use and understand. It helped me get the my money back quickly and easily. March 19, 2014
Rated 5 out of 5 by Gini36 Fast and simple!! Used turbo tax for 4 years...can't beat it. Love the military edition!! March 19, 2014
Rated 5 out of 5 by mmmmmmmmacccc Great product I found this product quick and easy March 19, 2014
Rated 4 out of 5 by FromNYtoFl It worked I have used turbo tax for years with "married filing jointly? status. I moved to Florida last year for work and my wife has not followed yet. This required us to file separate state returns. I assumes we would file joint federal and separate state. The turbo tax recommendation was to set up three separate file: a joint file for federal taxes and two separate files for the state. This required me to enter all of the data twice. Additionally, I discovered we would receive a much higher refund filing separate federal returns as well. It would have been nice to put the data in once and have the tax package recommend the best refund. March 19, 2014
Rated 5 out of 5 by Marv51034 Simple and Easy I have been using TurboTax since the product has been available. It has never failed me and has always been complete and thorough. I haven't always gotten a refund but in most cases I feel that TurboTax kept my tax responsibility to a minimum. Every year the process seems more refined and helpful and I am confident that TurboTax is in my corner working for my benefit. Keep up the good work. March 19, 2014
Rated 5 out of 5 by Arvizu Just the Way I do It! I've been using Turbo Tax to do my taxes for at least ten years and plan to keep doing it that way. You offer a variety of products that have always served my needs. I've never had any problems and have been able to complete my own taxes with ease and competence. March 19, 2014
Rated 2 out of 5 by JimO1 TurboTax Review Could not e-file because of a glitch in the TurboTax program. Also, forms were not available; thus not all deductions were possible. March 19, 2014
Rated 4 out of 5 by wineminx Wow, so easy! I just filed my taxes with the click of a mouse and it was SO easy? I almost feel like I must have missed something! I've spent the past 20 years doing my own taxes, and have made some minor mistakes in the past. This makes me feel like I won't have any of those problems this year! I did have to search for a few forms to fill out that the program didn't lead me to, so that might contribute to the feeling of *gulp* I have at the moment. But after a paper audit I went through last year, my tax advisor said I was out of my mind to NOT use TurboTax - so although it's unfamiliar to me, I do feel like it's very thorough and it really was very easy (especially compared to doing it all myself!) March 19, 2014
Rated 4 out of 5 by Longie Simple with a catch I itemized my State tax and Schedule A (Form 1040) was attached. Pursuant to Item 17, Gifts to Charity, Schedule A(Form 1040) it directs... "You must attach Form 8283 if over $500" while clearly showing that my deduction was $610. No Form 8283 printed out nor was there any other reference to this. This appeared to be a Turbo Tax programming error. March 19, 2014
Rated 5 out of 5 by GLK350 2013 tax experience Will continue to use Turbo Tax for tax completions March 19, 2014
Rated 4 out of 5 by PTsark 2013 turbo tax Generally program works well for my purpose. The filing and printing section has changed that now requires extra steps to print. Now I need to save a File Copy in pdf then open that file to print the hard copy and also do the same thing to get an official TaxReturn to sent to the IRS. Note: I don't trust the IRS to keep my data from hackers therefore I don't E-File. March 19, 2014
Rated 3 out of 5 by jonbob39 OK TurboTax failed to recognize that Oregon does not tax my federal pension. Had to enter manually. March 19, 2014
Rated 4 out of 5 by jerrymont I was disappointed I am very happy to have Turbo Tax and trust calculations and cautions that avoid unnecessary challenges to the return. Did not see explanation of why quarterly estimates were prepared of if I really had to file them or if it was optional. Had to do some research on this. On one 1099R an income figure was given that appeared no where else and required a lot of extra work to assure accuracy. It needed to be changed. Issues were minor compared to the old way of doing this. Very happy with Turbo Tax. March 19, 2014
Rated 4 out of 5 by rel2280 TT review This is my 6th year using Turbo tax and overall I find it to be a good experience. I would like to see a feature for a negotiated state e-file without having to give out credit card information and charging my credit card account. The additional $29.99 to deduct from fed return seemed a bit excessive. I also think individuals incur expenses related to managing their investments (retirement) that are really hard to capture. Perhaps a feature similar to "its deductible" can be added to point out and track expenses related to investment expenses including a more detailed explanation of computer/copier expense and depreciation. March 19, 2014
Rated 5 out of 5 by sarahmeadewood Eazy Breazy Refund I loved it. I mean it was so easy to file. Sure, we had to pay to file but at least I didn't drop $500-$2000 on a CPA. Thank you TurboTax for being easy and affordable. March 19, 2014
Rated 1 out of 5 by Brighid I chose to send my tax form electronically was unable to do so. My experience with Turbo was terrible and I have PhD!! March 19, 2014
Rated 5 out of 5 by Powersjj7 Thanks, Turbo Tax! I have used Turbo Tax for years, and each year it is better and easier to use. March 19, 2014
Rated 5 out of 5 by ricklakeforest none turbotax never asked me if I wanted to apply part of my refund to next year's taxes. March 19, 2014
Rated 3 out of 5 by AlBabb Wouldn't Efile! Wouldn't let me Efile. Kept saying an Update was needed but when I did Update there wasn't any new ones available. Said if problem persisted to file by mail. Went to TurboTax Help and saw someone had posted this problem/question 23 days before. But, it hadn't been answered. Very poor service on what I consider a major feature. Not sure if I'll buy it next year. March 19, 2014
Rated 5 out of 5 by Selfie Accuracy Assured Turbo Tax online is an excellent option for tax prep assuring that you have all the correct forms without having to choose a tax service make an appointment and leave your home. Leaving your tax work after a period and returning at your convenience further insures completinon at your convenience. March 19, 2014
Rated 5 out of 5 by jonathanstu1983 great for military Turbo tax is a great way to do your taxes yourself, especially if you are in the military. It was quick and easy. Turbo tax also help me maximize my return. I'll be back next year. March 19, 2014
Rated 5 out of 5 by wooduck 2013dave's return Thaks for a great program for a very nominal price! March 19, 2014
Rated 4 out of 5 by Chuckie666 Deluxe a Solid Workhorse TurboTax works. That is the reason it has been around so long. The one feature I would like to see is a better system for explaining the questions asked in the interview, like links to IRS publications or more specific references than the TurboTax help. March 19, 2014
Rated 5 out of 5 by GreyWalker Convoluted process simplified After having used a professional filing service for several years, tried doing my filing myself for the first time. TurboTax made it easy. Makes you enter details as few times as possible for Fed and various state returns, explains every entry and step with lots of help, helps with locating information in other documents or forms you need to look up, makes best choices based on your situation, keeps you focused on one area at a time avoiding distraction, asks you specific Yes/No questions where possible to quickly determine whether a section applies to you and allows you to easily switch back and forth to correct information that you may have accidentally gotten wrong the first time. Very impressed and very satisfied with the tool and would definitely recommend it to others. March 19, 2014
Rated 5 out of 5 by tomhamm Tax Season Made Fun I have used this software for many years because It makes doing my taxes fun and efficient. This year I was able to complete everything in an afternoon. For the first time I had a minor problem. The e file would not work. The support staff helped me and fixed the problem with one phone call. I plan to use this software every year for my taxes. March 19, 2014
Rated 5 out of 5 by Lobodn Great Service Turbo Tax is a A+++ service. Stress free and peace of mind in privacy. Rates are incredible. March 19, 2014
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