TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Highly deceptive FORCED upgrade Using the "Live" Version of the application - I needed to submit 1099 - DIV and B. The application connected with my bank and loaded the forms and data. The refund was adjusted significantly - possibly correctly. The 1099 B was flagged as needing review. In order to review I was FORCED to upgrade ($169 - >$200 after taxes) to Live Premier. I could not edit, review, or remove that item. All other items that are added manually or systematically can be reviewed or removed. This is deceptive and not transparent at all. The application should not have loaded the form without informing me that it would require an upgrade review and file. Live assistant was not helpful and suggested that I go elsewhere If I didn't like it OR start over completely. Also acknowledged that it was a "Trap".
Date published: 2022-02-20
Rated 5 out of 5 by from Awesome I love the fact that it’s easy and simple. The app works without any problem.
Date published: 2022-02-20
Rated 4 out of 5 by from did the job There was more fees than I expected and there was one part that was extremely tedious and unnecessary. I had to "review" about 50 tiny transactions from some crypto rewards I earned that pretty much amounted to nothing and the process took about an hour to review, what a waste of my time. But overall, turbo tax was cheaper than hiring an accountant and i feel like i got the refund i expected.
Date published: 2022-02-20
Rated 5 out of 5 by from Great Problem Solver and Service! Great Problem Solver and Service! Samantha was quite helpful and patient in my not-so-common tax condition. Thanks again!
Date published: 2022-02-20
Rated 4 out of 5 by from Turbo tax is efficient Explainations are given clearly,some filing difficulties yet resolved.
Date published: 2022-02-20
Rated 5 out of 5 by from TurboTax is great! Been using TurboTax for the past few years and I'll keep coming back to use them. Easy, fast, and simple to use.
Date published: 2022-02-20
Rated 5 out of 5 by from Easy tax filing TurboTax is easy and simple To file taxes and has helpful express to answer any questions.
Date published: 2022-02-20
Rated 5 out of 5 by from It's great! It was super easy and fast. Really user friendly!!
Date published: 2022-02-20
Rated 4 out of 5 by from Easy Tax filing without waiting on a line It was easy to file and asked me all the right questions so i could file the right way, whooohooo thank you turbo tax
Date published: 2022-02-20
Rated 4 out of 5 by from easy easy to use. I like turbo tax as it is easy for me and guides me on my tax journey.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9785
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Highly deceptive FORCED upgrade Using the "Live" Version of the application - I needed to submit 1099 - DIV and B. The application connected with my bank and loaded the forms and data. The refund was adjusted significantly - possibly correctly. The 1099 B was flagged as needing review. In order to review I was FORCED to upgrade ($169 - >$200 after taxes) to Live Premier. I could not edit, review, or remove that item. All other items that are added manually or systematically can be reviewed or removed. This is deceptive and not transparent at all. The application should not have loaded the form without informing me that it would require an upgrade review and file. Live assistant was not helpful and suggested that I go elsewhere If I didn't like it OR start over completely. Also acknowledged that it was a "Trap".
Date published: 2022-02-20
Rated 5 out of 5 by from Awesome I love the fact that it’s easy and simple. The app works without any problem.
Date published: 2022-02-20
Rated 4 out of 5 by from did the job There was more fees than I expected and there was one part that was extremely tedious and unnecessary. I had to "review" about 50 tiny transactions from some crypto rewards I earned that pretty much amounted to nothing and the process took about an hour to review, what a waste of my time. But overall, turbo tax was cheaper than hiring an accountant and i feel like i got the refund i expected.
Date published: 2022-02-20
Rated 5 out of 5 by from Great Problem Solver and Service! Great Problem Solver and Service! Samantha was quite helpful and patient in my not-so-common tax condition. Thanks again!
Date published: 2022-02-20
Rated 4 out of 5 by from Turbo tax is efficient Explainations are given clearly,some filing difficulties yet resolved.
Date published: 2022-02-20
Rated 5 out of 5 by from TurboTax is great! Been using TurboTax for the past few years and I'll keep coming back to use them. Easy, fast, and simple to use.
Date published: 2022-02-20
Rated 5 out of 5 by from Easy tax filing TurboTax is easy and simple To file taxes and has helpful express to answer any questions.
Date published: 2022-02-20
Rated 5 out of 5 by from It's great! It was super easy and fast. Really user friendly!!
Date published: 2022-02-20
Rated 4 out of 5 by from Easy Tax filing without waiting on a line It was easy to file and asked me all the right questions so i could file the right way, whooohooo thank you turbo tax
Date published: 2022-02-20
Rated 4 out of 5 by from easy easy to use. I like turbo tax as it is easy for me and guides me on my tax journey.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9785