TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Such a relief Yuan, my tax live support was so amazing!!! He made it easy to comprehend and gave me my peace back!!!!
Date published: 2021-02-18
Rated 3 out of 5 by from Great program but fee wasn't made clear The experience was generally good but it was not clear that having the tax preparation fee deducted from my refund would cost me $40. When I tried to go back and change it I wasn't able to. Not impressed!
Date published: 2021-02-18
Rated 5 out of 5 by from turbo tax was great! Super easy and very helpful, with great hints and information
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is Good! I have been using Turbo for 10years. I like it very much. Easy to use. Accurate.
Date published: 2021-02-18
Rated 4 out of 5 by from Good Product, but nickel & diming Turbo Tax is a very user friendly tool. However, 2 things stand out this year compared to prior years: 1) You can't go back to change the product you're using. I started with the Deluxe thinking I'd need to chat with an expert. Turns out, I didn't need to and had no way of going back to change my order. 2) There's some nickel & diming going on - from adding different products (like MAX) and a sneaky $40 charge if you choose to pay the Turbo Tax fee through your returns, that I only found because I read through the disclosure... this isn't the Turbo Tax way that I've become accustomed to. Overall, great & user-friendly product. But please stop adding in sneaky things to nickel & dime people. The Turbo Tax I've come to know & love is better than that!
Date published: 2021-02-18
Rated 5 out of 5 by from Easy peasy Step by step walk through was great. Questions answered and return review was excellent.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy process It went through and asked a lot of great questions
Date published: 2021-02-18
Rated 2 out of 5 by from Wish the price reflected ads... Great service, but it cost me $170 to do it this year. Pretty lame if you ask me considering all the commercials talking about filing for FREE.
Date published: 2021-02-18
Rated 5 out of 5 by from Simplicity E-filing 1040SR is very simple, convenient, and less stressful.
Date published: 2021-02-18
Rated 5 out of 5 by from They are so helpful! I highly recommend them! A lady named Diane helped me greatly before I made a major mistake in filing. I accidentally filed my W-2's twice before I submitted and thank god Diane put me in the right direction on where I messed up. She was extremely helpful and patient with me. Needless to say, I really love Turbo Tax :3 Thanks guys!
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14840
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Such a relief Yuan, my tax live support was so amazing!!! He made it easy to comprehend and gave me my peace back!!!!
Date published: 2021-02-18
Rated 3 out of 5 by from Great program but fee wasn't made clear The experience was generally good but it was not clear that having the tax preparation fee deducted from my refund would cost me $40. When I tried to go back and change it I wasn't able to. Not impressed!
Date published: 2021-02-18
Rated 5 out of 5 by from turbo tax was great! Super easy and very helpful, with great hints and information
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is Good! I have been using Turbo for 10years. I like it very much. Easy to use. Accurate.
Date published: 2021-02-18
Rated 4 out of 5 by from Good Product, but nickel & diming Turbo Tax is a very user friendly tool. However, 2 things stand out this year compared to prior years: 1) You can't go back to change the product you're using. I started with the Deluxe thinking I'd need to chat with an expert. Turns out, I didn't need to and had no way of going back to change my order. 2) There's some nickel & diming going on - from adding different products (like MAX) and a sneaky $40 charge if you choose to pay the Turbo Tax fee through your returns, that I only found because I read through the disclosure... this isn't the Turbo Tax way that I've become accustomed to. Overall, great & user-friendly product. But please stop adding in sneaky things to nickel & dime people. The Turbo Tax I've come to know & love is better than that!
Date published: 2021-02-18
Rated 5 out of 5 by from Easy peasy Step by step walk through was great. Questions answered and return review was excellent.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy process It went through and asked a lot of great questions
Date published: 2021-02-18
Rated 2 out of 5 by from Wish the price reflected ads... Great service, but it cost me $170 to do it this year. Pretty lame if you ask me considering all the commercials talking about filing for FREE.
Date published: 2021-02-18
Rated 5 out of 5 by from Simplicity E-filing 1040SR is very simple, convenient, and less stressful.
Date published: 2021-02-18
Rated 5 out of 5 by from They are so helpful! I highly recommend them! A lady named Diane helped me greatly before I made a major mistake in filing. I accidentally filed my W-2's twice before I submitted and thank god Diane put me in the right direction on where I messed up. She was extremely helpful and patient with me. Needless to say, I really love Turbo Tax :3 Thanks guys!
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14840