TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Failed state return and poor customer service I e-filed my federal and state return and was notified that TurboTax filed both returns. Received notification that Federal was accepted but not change to the state. Called to speak with someone about it and took an hour to reach anyone. The representative was curt and said I would have to check with the state regarding my return. I informed her that they have no record of it and I fear that TurboTax did not file my state return. Received an email the next day saying my state return was rejected because of an issue with TurboTax software. Basically, TurboTax did not file my state return.
Date published: 2021-02-18
Rated 5 out of 5 by from Mr JEAN was AWESOME! Mr JEAN was fantastic and super patient! he helped me for 2 days and was always very helpful. I will definitely continue to use TurboTax; knowing that I have reliable help like the one that Mr JEAN offered to me, it gives me great peace of mind. Thank you Mr JEAN. I'M EXTREMELY HAPPY
Date published: 2021-02-18
Rated 5 out of 5 by from OH MY GOD!!!!!!!! This was sooooo easy! Thank you This website was very user friendly! Thank you Turbo Tax!
Date published: 2021-02-18
Rated 3 out of 5 by from Great but expensive. Easy to use, sure. Just expensive. If I know I have to pay more than $100 for filing my tax return at the beginning, I'll go for an accountant directly. Especially the only difference between the free and paid versions is just the stock income, which it's only $20 for me, but it's not available for the free version... so for the $20 gain in stock I'll need to pay $110 for the upgrade version, doesn't make any sense.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is so easy to use! Love how my information gets saved and moved from last year to this year!
Date published: 2021-02-18
Rated 5 out of 5 by from good job it worked real good. I probably will use it again next year
Date published: 2021-02-18
Rated 5 out of 5 by from I love Turbo Tax It is easy to use!!! Helps you through all of the paperwork! Would recommend to anyone!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax works great Very easy to use.Will refer to my friends.Thank you
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is quick and easy good stuff, easy to use, thanks. we like using it. thanks,
Date published: 2021-02-18
Rated 5 out of 5 by from Intuitive My only negative experience was that the program kept pulling a W-2 from the prior tax year. It took several attempts to remove it. After that I'd comment that once again, Turbotax was very simple to use for this old carpenter. I recommend it to my friends.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14709
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Failed state return and poor customer service I e-filed my federal and state return and was notified that TurboTax filed both returns. Received notification that Federal was accepted but not change to the state. Called to speak with someone about it and took an hour to reach anyone. The representative was curt and said I would have to check with the state regarding my return. I informed her that they have no record of it and I fear that TurboTax did not file my state return. Received an email the next day saying my state return was rejected because of an issue with TurboTax software. Basically, TurboTax did not file my state return.
Date published: 2021-02-18
Rated 5 out of 5 by from Mr JEAN was AWESOME! Mr JEAN was fantastic and super patient! he helped me for 2 days and was always very helpful. I will definitely continue to use TurboTax; knowing that I have reliable help like the one that Mr JEAN offered to me, it gives me great peace of mind. Thank you Mr JEAN. I'M EXTREMELY HAPPY
Date published: 2021-02-18
Rated 5 out of 5 by from OH MY GOD!!!!!!!! This was sooooo easy! Thank you This website was very user friendly! Thank you Turbo Tax!
Date published: 2021-02-18
Rated 3 out of 5 by from Great but expensive. Easy to use, sure. Just expensive. If I know I have to pay more than $100 for filing my tax return at the beginning, I'll go for an accountant directly. Especially the only difference between the free and paid versions is just the stock income, which it's only $20 for me, but it's not available for the free version... so for the $20 gain in stock I'll need to pay $110 for the upgrade version, doesn't make any sense.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is so easy to use! Love how my information gets saved and moved from last year to this year!
Date published: 2021-02-18
Rated 5 out of 5 by from good job it worked real good. I probably will use it again next year
Date published: 2021-02-18
Rated 5 out of 5 by from I love Turbo Tax It is easy to use!!! Helps you through all of the paperwork! Would recommend to anyone!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax works great Very easy to use.Will refer to my friends.Thank you
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is quick and easy good stuff, easy to use, thanks. we like using it. thanks,
Date published: 2021-02-18
Rated 5 out of 5 by from Intuitive My only negative experience was that the program kept pulling a W-2 from the prior tax year. It took several attempts to remove it. After that I'd comment that once again, Turbotax was very simple to use for this old carpenter. I recommend it to my friends.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14709