TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Super Simple Turbo Tax was very easy to use, and made it stress free to file, however my husband and I didn't care for the jump in prices for filing. We were aware that we would have to pay separate fees for federal and state, but we didn't expect an additional fee for requesting that our fees be deducted from our federal return. Other than that, no complaints!
Date published: 2021-02-14
Rated 4 out of 5 by from the name works leave it alone the software is slow. i understand all the extra clicks for slower people. loading on one PC then trying to download to a second PC in the same household did not work. so i did my sons return for him. thought i was allowed five never had to do them all on the same PC before. Every time you open your tax return it wants to update even if it is the same day.
Date published: 2021-02-14
Rated 4 out of 5 by from Turbo Tax Is Great Turbo Tax is great but the fees are getting a little excessive. They keep going up every year. I paid $40 last year and $90 this year. Just Saying. I have used TurboTax for the past 9 years.
Date published: 2021-02-14
Rated 5 out of 5 by from Very easy Filed with ease, it was a very straight forward process.
Date published: 2021-02-14
Rated 5 out of 5 by from TurboTax is very easy to use. Good experience overall, very easy to use and file taxes.
Date published: 2021-02-14
Rated 4 out of 5 by from Turbo Tax Every Year! As long as Turbo Tax doesn’t change they are great with filing an easy return and explaining along the way. I really really enjoy speaking with Amy from New York! She was an excellent help in what I was trying to do and she encouraged me in how I was going about to try to work on our taxes. Amy deserves a raise!!!! She was totally awesome
Date published: 2021-02-14
Rated 1 out of 5 by from 2020 last time use The platform is not user friendly! The Customer service is poor quality. They offer no resolution just up selling when it’s nots needed to resolve the matter
Date published: 2021-02-14
Rated 5 out of 5 by from Turbo Tax Live was AWESOME!! My experience with Turbo Tax Live was awesome!! Friendly and knowledgeable service. Melissa was very patient and answered all my questions.
Date published: 2021-02-14
Rated 4 out of 5 by from Business Tax Filing Made Easy Phenomenal step by step. As a first time business user, I wasn't overwhelmed. The 4 star rating is mainly due to a note that the system kept giving me about the recommendation to file 709(b) and 195(b) without directing me to the forms or properly explaining what they are. It went around in a loop for a couple of minutes which was a bit frustrating but will use again and highly recommend it.
Date published: 2021-02-14
Rated 5 out of 5 by from My Go-To for Taxes I don't know much about taxes, but Turbo tax makes it easy enough for anyone to understand. The ability to type a question and immediately be taken to an article explaining what it is - is really helpful.
Date published: 2021-02-14
All TurboTax® Offerings Reviews - Page 14114
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Super Simple Turbo Tax was very easy to use, and made it stress free to file, however my husband and I didn't care for the jump in prices for filing. We were aware that we would have to pay separate fees for federal and state, but we didn't expect an additional fee for requesting that our fees be deducted from our federal return. Other than that, no complaints!
Date published: 2021-02-14
Rated 4 out of 5 by from the name works leave it alone the software is slow. i understand all the extra clicks for slower people. loading on one PC then trying to download to a second PC in the same household did not work. so i did my sons return for him. thought i was allowed five never had to do them all on the same PC before. Every time you open your tax return it wants to update even if it is the same day.
Date published: 2021-02-14
Rated 4 out of 5 by from Turbo Tax Is Great Turbo Tax is great but the fees are getting a little excessive. They keep going up every year. I paid $40 last year and $90 this year. Just Saying. I have used TurboTax for the past 9 years.
Date published: 2021-02-14
Rated 5 out of 5 by from Very easy Filed with ease, it was a very straight forward process.
Date published: 2021-02-14
Rated 5 out of 5 by from TurboTax is very easy to use. Good experience overall, very easy to use and file taxes.
Date published: 2021-02-14
Rated 4 out of 5 by from Turbo Tax Every Year! As long as Turbo Tax doesn’t change they are great with filing an easy return and explaining along the way. I really really enjoy speaking with Amy from New York! She was an excellent help in what I was trying to do and she encouraged me in how I was going about to try to work on our taxes. Amy deserves a raise!!!! She was totally awesome
Date published: 2021-02-14
Rated 1 out of 5 by from 2020 last time use The platform is not user friendly! The Customer service is poor quality. They offer no resolution just up selling when it’s nots needed to resolve the matter
Date published: 2021-02-14
Rated 5 out of 5 by from Turbo Tax Live was AWESOME!! My experience with Turbo Tax Live was awesome!! Friendly and knowledgeable service. Melissa was very patient and answered all my questions.
Date published: 2021-02-14
Rated 4 out of 5 by from Business Tax Filing Made Easy Phenomenal step by step. As a first time business user, I wasn't overwhelmed. The 4 star rating is mainly due to a note that the system kept giving me about the recommendation to file 709(b) and 195(b) without directing me to the forms or properly explaining what they are. It went around in a loop for a couple of minutes which was a bit frustrating but will use again and highly recommend it.
Date published: 2021-02-14
Rated 5 out of 5 by from My Go-To for Taxes I don't know much about taxes, but Turbo tax makes it easy enough for anyone to understand. The ability to type a question and immediately be taken to an article explaining what it is - is really helpful.
Date published: 2021-02-14
All TurboTax® Offerings Reviews - Page 14114