TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is so easy I love Turbo Tax . You can't mess up. It is so easy to use and so user friendly. I have been using it for almost 10 years and every year it gets better.
Date published: 2022-02-15
Rated 1 out of 5 by from What a scam! Well, we all know nothing is free in life and there really should be three things that are guaranteed...death, taxes and some corporation charging you for services they claim are free!!! Not only did they charge for the free tax filing (because of some simple deductions that basically everyone has) but then the software was glitchy at the end so I had to go back and delete the charitable deductions because it kept telling me there was an error when there wasn't (charitable deductions didn't make a difference to refund, which would also be nice to know before I wasted time entering them all!). How much you want to bet that Turbotax doesn't post this review?
Date published: 2022-02-15
Rated 4 out of 5 by from Turbo Tax is good Rose was very helpful when we mistakenly pressed the wrong button.
Date published: 2022-02-15
Rated 5 out of 5 by from Amazing! I've been using TurboTax for years, and it truly makes my life so much easier! I can't imagine doing my taxes without it!
Date published: 2022-02-15
Rated 5 out of 5 by from Great experience every year! This is my 8th year using Turbo Tax and it just keeps getting easier! I love the ease but also love that there is explanation for each step so that you really know how your taxes are being done.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax really helped me save it was just so easy even being self employed. Really helped me save
Date published: 2022-02-15
Rated 4 out of 5 by from Updates need help, but overall very good. As in many years of using TurboTax, it all went very well - good explanations, clear instructions, easy to understand. Over a couple of weeks filling in the information as it arrived or obtaining electronic files, all updates went perfectly - until they didn't! A couple of days prior to completing my 2021 taxes, the update failed to complete when about 60% through. When I attempted to repeat the required update, I received the message "Failed to install update. Microsoft installer error 1603. Fatal error during installation". After researching the information online, TurboTax suggested downloading the Superpatch manual updater from their website. Did that, ran the program, Superpatch said it installed and updated TurboTax, but on attempting to E-file TurboTax would not send tax files until updater was run. Again it failed to update. After contacting TurboTax help personnel, they suggested Superpatch as the error 1603 fix but had no other helpful suggestions. I finally had to uninstall TurboTax and reinstall to get the updater to function correctly.
Date published: 2022-02-15
Rated 5 out of 5 by from quick and easy this was an easy year, no extra efforts and a quick return
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is Great! It is easy to understand. They provide instruction and help when needed. I have been filing with them for 6 years now.
Date published: 2022-02-15
Rated 5 out of 5 by from Always easy here Don't know anything about taxes, would be lost without this site.
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12795
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is so easy I love Turbo Tax . You can't mess up. It is so easy to use and so user friendly. I have been using it for almost 10 years and every year it gets better.
Date published: 2022-02-15
Rated 1 out of 5 by from What a scam! Well, we all know nothing is free in life and there really should be three things that are guaranteed...death, taxes and some corporation charging you for services they claim are free!!! Not only did they charge for the free tax filing (because of some simple deductions that basically everyone has) but then the software was glitchy at the end so I had to go back and delete the charitable deductions because it kept telling me there was an error when there wasn't (charitable deductions didn't make a difference to refund, which would also be nice to know before I wasted time entering them all!). How much you want to bet that Turbotax doesn't post this review?
Date published: 2022-02-15
Rated 4 out of 5 by from Turbo Tax is good Rose was very helpful when we mistakenly pressed the wrong button.
Date published: 2022-02-15
Rated 5 out of 5 by from Amazing! I've been using TurboTax for years, and it truly makes my life so much easier! I can't imagine doing my taxes without it!
Date published: 2022-02-15
Rated 5 out of 5 by from Great experience every year! This is my 8th year using Turbo Tax and it just keeps getting easier! I love the ease but also love that there is explanation for each step so that you really know how your taxes are being done.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax really helped me save it was just so easy even being self employed. Really helped me save
Date published: 2022-02-15
Rated 4 out of 5 by from Updates need help, but overall very good. As in many years of using TurboTax, it all went very well - good explanations, clear instructions, easy to understand. Over a couple of weeks filling in the information as it arrived or obtaining electronic files, all updates went perfectly - until they didn't! A couple of days prior to completing my 2021 taxes, the update failed to complete when about 60% through. When I attempted to repeat the required update, I received the message "Failed to install update. Microsoft installer error 1603. Fatal error during installation". After researching the information online, TurboTax suggested downloading the Superpatch manual updater from their website. Did that, ran the program, Superpatch said it installed and updated TurboTax, but on attempting to E-file TurboTax would not send tax files until updater was run. Again it failed to update. After contacting TurboTax help personnel, they suggested Superpatch as the error 1603 fix but had no other helpful suggestions. I finally had to uninstall TurboTax and reinstall to get the updater to function correctly.
Date published: 2022-02-15
Rated 5 out of 5 by from quick and easy this was an easy year, no extra efforts and a quick return
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is Great! It is easy to understand. They provide instruction and help when needed. I have been filing with them for 6 years now.
Date published: 2022-02-15
Rated 5 out of 5 by from Always easy here Don't know anything about taxes, would be lost without this site.
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12795