TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is the Best Turbo Ta walks you through every single step. Taxes for dummies.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax Makes Filing Easy I've been using TurboTax for years, and it makes the whole tax process easy as ever.
Date published: 2021-02-22
Rated 1 out of 5 by from Extremely poor service Attempted to get someone to help with a problem for almost 2 weeks. Service appears to do anything to avoid an actual conversation, even if you have paid the extra money for it. Absolutely no consideration for client's time.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Makes It Easy My husband has done our taxes for years using Turbo Tax. Sadly, he passed away in 2020 and I had to do the taxes myself this year. Turbo Tax made it easier for me as it pulled information from previous years and guided me along. Since I was nervous about if I had done everything correctly, I spoke with a Turbo Tax expert and she assured me that everything looked good and I was ready to file.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy Tax Filing This is the easiest and less expencive way to file a non complicated tax return. However, if you do have a more complicated one to file they do have an option for a tax expert to guide you through.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use I thoroughly enjoyed ability of app. Thank you for all your heard work and efforts. The customer service was superb. great Job!!
Date published: 2021-02-22
Rated 5 out of 5 by from Great Program Easy to use, everything is there and I also used David from Turbo tax to make sure it was done right. Highly recommended.
Date published: 2021-02-22
Rated 5 out of 5 by from Excellent help from April I could not finish my return due to complications dealing with wash sales. April was a 'god send' - she helped me navigate that complicated field in a step-by-step process that took quite a while!! She did a marvelous job!!!
Date published: 2021-02-22
Rated 4 out of 5 by from For convenience Final hidden fees happened to be saved until forms were finalized and ready to be processed. Please make pricing options more available.
Date published: 2021-02-22
Rated 1 out of 5 by from TERRIBLE e-filing instructions!!! Terrible instructions with regards to e-filing! Continually got IRS reject messages because of incorrect AGI or PIN. The AGI is the same as what was on my 2019. The IRS PIN, I made one up as Turbo Tax suggested. I have NEVER filed on line; I have mailed in for the past 48 years! I do NOT have an IRS PIN. Turbo Tax e-filing is terrible!!!! Never again!!!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12767
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is the Best Turbo Ta walks you through every single step. Taxes for dummies.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax Makes Filing Easy I've been using TurboTax for years, and it makes the whole tax process easy as ever.
Date published: 2021-02-22
Rated 1 out of 5 by from Extremely poor service Attempted to get someone to help with a problem for almost 2 weeks. Service appears to do anything to avoid an actual conversation, even if you have paid the extra money for it. Absolutely no consideration for client's time.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Makes It Easy My husband has done our taxes for years using Turbo Tax. Sadly, he passed away in 2020 and I had to do the taxes myself this year. Turbo Tax made it easier for me as it pulled information from previous years and guided me along. Since I was nervous about if I had done everything correctly, I spoke with a Turbo Tax expert and she assured me that everything looked good and I was ready to file.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy Tax Filing This is the easiest and less expencive way to file a non complicated tax return. However, if you do have a more complicated one to file they do have an option for a tax expert to guide you through.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use I thoroughly enjoyed ability of app. Thank you for all your heard work and efforts. The customer service was superb. great Job!!
Date published: 2021-02-22
Rated 5 out of 5 by from Great Program Easy to use, everything is there and I also used David from Turbo tax to make sure it was done right. Highly recommended.
Date published: 2021-02-22
Rated 5 out of 5 by from Excellent help from April I could not finish my return due to complications dealing with wash sales. April was a 'god send' - she helped me navigate that complicated field in a step-by-step process that took quite a while!! She did a marvelous job!!!
Date published: 2021-02-22
Rated 4 out of 5 by from For convenience Final hidden fees happened to be saved until forms were finalized and ready to be processed. Please make pricing options more available.
Date published: 2021-02-22
Rated 1 out of 5 by from TERRIBLE e-filing instructions!!! Terrible instructions with regards to e-filing! Continually got IRS reject messages because of incorrect AGI or PIN. The AGI is the same as what was on my 2019. The IRS PIN, I made one up as Turbo Tax suggested. I have NEVER filed on line; I have mailed in for the past 48 years! I do NOT have an IRS PIN. Turbo Tax e-filing is terrible!!!! Never again!!!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12767