TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from Worst Turbotax experience ever!!! Turbotax forced me to file my wife's inheritance income as self employed business income!! She got a check in the mail and a 1099 Misc... it is not a business, it has no business name, it has no address, it paid out no 1099's, it had no costs, etc., etc.!!!!! The questions did not apply. There were no appropriate boxes to check to get out of this ... like is this a business?!!! I wasted many hours trying to untangle this mess to no avail. I spent three phone calls with Turbotax Experts who were all very knowledgeable and helpful but they could not figure out how to correct this mess. The last one , Kirk, was particularly helpful. He spent a lot of time trying to come up with a solution, but he finally conceded that I was just going to have to play along with this Turbotax charade My words not his). Now I have a return which is not factual, with incorrect entries and misrepresentations. If I get audited I cannot substantiate or explain these entries. I have had many years of trouble free experience with Turbotax until this year.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo is awesome This has been the easiest tax service I've ever done before been a customer for over 3 years! love this
Date published: 2022-02-18
Rated 5 out of 5 by from So far so good It was simple to use and the refund was more than I expected
Date published: 2022-02-18
Rated 5 out of 5 by from Easy to use First time was pretty easy will use again thanksss
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax is fantastic! I have been using turbotax for the past two or three years and they have always given me the most out of my returns. I am truly thankful for their help and hard work.
Date published: 2022-02-18
Rated 5 out of 5 by from TURBO TAX FANTASTIC TURBO TAX WAS VERY FAST AND VERY EASY TO USE. EASY TO UNDERSTAND AND FAST WEBSITE
Date published: 2022-02-18
Rated 2 out of 5 by from TurboTax is complete but frustrating I'm a 10+ year user and will be looking for something else next year. TurboTax is complete and fine if you are someone that is comfortable with 100% blind faith in what goes on behind the black curtain of the software. It is very frustrating if you want to understand where all the numbers go, what the calculations are, and why certain numbers end up on your tax form. It hides those details until you fully pay and file...which also makes pre-file proofing and review by you or others difficult to impossible. With thousands of dollars at stake, let alone tax compliance, I want to feel 100% confident in what I'm filing and the current offering is lacking.
Date published: 2022-02-18
Rated 5 out of 5 by from Easy yet again Had a great experience. Had one small issue with a new form and got on a call with a advisor, she was super helpful.
Date published: 2022-02-18
Rated 5 out of 5 by from Very good web app do a little / lot at the time saving along the way.
Date published: 2022-02-18
Rated 5 out of 5 by from Easy process to Do Taxes ! Easy to go through menus and have items auto populate. Makes filing a lot less stressfull
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10648
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst Turbotax experience ever!!! Turbotax forced me to file my wife's inheritance income as self employed business income!! She got a check in the mail and a 1099 Misc... it is not a business, it has no business name, it has no address, it paid out no 1099's, it had no costs, etc., etc.!!!!! The questions did not apply. There were no appropriate boxes to check to get out of this ... like is this a business?!!! I wasted many hours trying to untangle this mess to no avail. I spent three phone calls with Turbotax Experts who were all very knowledgeable and helpful but they could not figure out how to correct this mess. The last one , Kirk, was particularly helpful. He spent a lot of time trying to come up with a solution, but he finally conceded that I was just going to have to play along with this Turbotax charade My words not his). Now I have a return which is not factual, with incorrect entries and misrepresentations. If I get audited I cannot substantiate or explain these entries. I have had many years of trouble free experience with Turbotax until this year.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo is awesome This has been the easiest tax service I've ever done before been a customer for over 3 years! love this
Date published: 2022-02-18
Rated 5 out of 5 by from So far so good It was simple to use and the refund was more than I expected
Date published: 2022-02-18
Rated 5 out of 5 by from Easy to use First time was pretty easy will use again thanksss
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax is fantastic! I have been using turbotax for the past two or three years and they have always given me the most out of my returns. I am truly thankful for their help and hard work.
Date published: 2022-02-18
Rated 5 out of 5 by from TURBO TAX FANTASTIC TURBO TAX WAS VERY FAST AND VERY EASY TO USE. EASY TO UNDERSTAND AND FAST WEBSITE
Date published: 2022-02-18
Rated 2 out of 5 by from TurboTax is complete but frustrating I'm a 10+ year user and will be looking for something else next year. TurboTax is complete and fine if you are someone that is comfortable with 100% blind faith in what goes on behind the black curtain of the software. It is very frustrating if you want to understand where all the numbers go, what the calculations are, and why certain numbers end up on your tax form. It hides those details until you fully pay and file...which also makes pre-file proofing and review by you or others difficult to impossible. With thousands of dollars at stake, let alone tax compliance, I want to feel 100% confident in what I'm filing and the current offering is lacking.
Date published: 2022-02-18
Rated 5 out of 5 by from Easy yet again Had a great experience. Had one small issue with a new form and got on a call with a advisor, she was super helpful.
Date published: 2022-02-18
Rated 5 out of 5 by from Very good web app do a little / lot at the time saving along the way.
Date published: 2022-02-18
Rated 5 out of 5 by from Easy process to Do Taxes ! Easy to go through menus and have items auto populate. Makes filing a lot less stressfull
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10648