TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
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Rated 1 out of 5 by
Abc68 from
Worst Turbotax experience ever!!!
Turbotax forced me to file my wife's inheritance income as self employed business income!! She got a check in the mail and a 1099 Misc... it is not a business, it has no business name, it has no address, it paid out no 1099's, it had no costs, etc., etc.!!!!! The questions did not apply. There were no appropriate boxes to check to get out of this ... like is this a business?!!! I wasted many hours trying to untangle this mess to no avail. I spent three phone calls with Turbotax Experts who were all very knowledgeable and helpful but they could not figure out how to correct this mess. The last one , Kirk, was particularly helpful. He spent a lot of time trying to come up with a solution, but he finally conceded that I was just going to have to play along with this Turbotax charade My words not his). Now I have a return which is not factual, with incorrect entries and misrepresentations. If I get audited I cannot substantiate or explain these entries. I have had many years of trouble free experience with Turbotax until this year.
Date published: 2022-02-18
Rated 5 out of 5 by
Pam9121 from
Turbo is awesome
This has been the easiest tax service I've ever done before been a customer for over 3 years! love this
Date published: 2022-02-18
Rated 5 out of 5 by
Faulkner88 from
So far so good
It was simple to use and the refund was more than I expected
Date published: 2022-02-18
Rated 5 out of 5 by
Kelly2022222222 from
Easy to use
First time was pretty easy will use again thanksss
Date published: 2022-02-18
Rated 5 out of 5 by
ShanCrager from
TurboTax is fantastic!
I have been using turbotax for the past two or three years and they have always given me the most out of my returns. I am truly thankful for their help and hard work.
Date published: 2022-02-18
Rated 5 out of 5 by
FRANK 811 from
TURBO TAX FANTASTIC
TURBO TAX WAS VERY FAST AND VERY EASY TO USE. EASY TO UNDERSTAND AND FAST WEBSITE
Date published: 2022-02-18
Rated 2 out of 5 by
Cholatse77 from
TurboTax is complete but frustrating
I'm a 10+ year user and will be looking for something else next year. TurboTax is complete and fine if you are someone that is comfortable with 100% blind faith in what goes on behind the black curtain of the software. It is very frustrating if you want to understand where all the numbers go, what the calculations are, and why certain numbers end up on your tax form. It hides those details until you fully pay and file...which also makes pre-file proofing and review by you or others difficult to impossible. With thousands of dollars at stake, let alone tax compliance, I want to feel 100% confident in what I'm filing and the current offering is lacking.
Date published: 2022-02-18
Rated 5 out of 5 by
Natasza from
Easy yet again
Had a great experience. Had one small issue with a new form and got on a call with a advisor, she was super helpful.
Date published: 2022-02-18
Rated 5 out of 5 by
pas12 from
Very good web app
do a little / lot at the time saving along the way.
Date published: 2022-02-18
Rated 5 out of 5 by
Nhughesfl from
Easy process to Do Taxes !
Easy to go through menus and have items auto populate. Makes filing a lot less stressfull
All TurboTax® Offerings Reviews - Page 10648
Date published: 2022-02-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 1 out of 5 by
Abc68 from
Worst Turbotax experience ever!!!
Turbotax forced me to file my wife's inheritance income as self employed business income!! She got a check in the mail and a 1099 Misc... it is not a business, it has no business name, it has no address, it paid out no 1099's, it had no costs, etc., etc.!!!!! The questions did not apply. There were no appropriate boxes to check to get out of this ... like is this a business?!!! I wasted many hours trying to untangle this mess to no avail. I spent three phone calls with Turbotax Experts who were all very knowledgeable and helpful but they could not figure out how to correct this mess. The last one , Kirk, was particularly helpful. He spent a lot of time trying to come up with a solution, but he finally conceded that I was just going to have to play along with this Turbotax charade My words not his). Now I have a return which is not factual, with incorrect entries and misrepresentations. If I get audited I cannot substantiate or explain these entries. I have had many years of trouble free experience with Turbotax until this year.
Date published: 2022-02-18
Rated 5 out of 5 by
Pam9121 from
Turbo is awesome
This has been the easiest tax service I've ever done before been a customer for over 3 years! love this
Date published: 2022-02-18
Rated 5 out of 5 by
Faulkner88 from
So far so good
It was simple to use and the refund was more than I expected
Date published: 2022-02-18
Rated 5 out of 5 by
Kelly2022222222 from
Easy to use
First time was pretty easy will use again thanksss
Date published: 2022-02-18
Rated 5 out of 5 by
ShanCrager from
TurboTax is fantastic!
I have been using turbotax for the past two or three years and they have always given me the most out of my returns. I am truly thankful for their help and hard work.
Date published: 2022-02-18
Rated 5 out of 5 by
FRANK 811 from
TURBO TAX FANTASTIC
TURBO TAX WAS VERY FAST AND VERY EASY TO USE. EASY TO UNDERSTAND AND FAST WEBSITE
Date published: 2022-02-18
Rated 2 out of 5 by
Cholatse77 from
TurboTax is complete but frustrating
I'm a 10+ year user and will be looking for something else next year. TurboTax is complete and fine if you are someone that is comfortable with 100% blind faith in what goes on behind the black curtain of the software. It is very frustrating if you want to understand where all the numbers go, what the calculations are, and why certain numbers end up on your tax form. It hides those details until you fully pay and file...which also makes pre-file proofing and review by you or others difficult to impossible. With thousands of dollars at stake, let alone tax compliance, I want to feel 100% confident in what I'm filing and the current offering is lacking.
Date published: 2022-02-18
Rated 5 out of 5 by
Natasza from
Easy yet again
Had a great experience. Had one small issue with a new form and got on a call with a advisor, she was super helpful.
Date published: 2022-02-18
Rated 5 out of 5 by
pas12 from
Very good web app
do a little / lot at the time saving along the way.
Date published: 2022-02-18
Rated 5 out of 5 by
Nhughesfl from
Easy process to Do Taxes !
Easy to go through menus and have items auto populate. Makes filing a lot less stressfull
All TurboTax® Offerings Reviews - Page 10648
Date published: 2022-02-18