If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax or SnapTax federal and/or state purchase price paid. TurboTax Federal Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid.*
* Claims must be submitted within sixty (60) days of your TurboTax or SnapTax filing date and no later than 6/15/13. Efile, Audit Defense, Professional Review, Ask a Tax Expert, Refund Transfer and technical support fees are excluded. This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee.
If you pay an IRS or state penalty or interest because of a TurboTax or SnapTax calculation error, we'll pay you the penalty and interest.
If you ever receive an audit notice from the IRS, our free Audit Support Center gives you step-by-step guidance to prepare, and our Free Audit Support Guarantee offers one-on-one expert guidance by phone or live chat. We can also provide full-service representation by a trained tax professional (fees apply).
If you use TurboTax Online or SnapTax:
Satisfaction Guaranteed–or you don't pay. You may use TurboTax Online or SnapTax without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online or SnapTax, at which time you will be required to pay or register for the product.
If you bought or downloaded TurboTax from a retailer:
Try TurboTax software. If you're not satisfied, return it to Intuit within 60 days of purchase with your dated receipt for a full refund.
If you bought or downloaded TurboTax directly from us:
Try TurboTax software. If you're not satisfied, return it within 60 days of shipment with your dated receipt for a full refund (excluding shipping & handling).