INFORMATION WE COLLECT
Purchase and Registration
When you purchase Intuit products and services, we will collect information such as name, credit card number, and address, if the product needs to be shipped to you. Some of our products require you to register. During the registration process we ask for your name, address and phone number, and e-mail address. If you register your desktop software product online, your software license and version information may be sent to Intuit. We may also ask you to answer some optional questions about yourself and how you use the product. We may obtain additional information about you, such as address change information, from commercially available sources, in order to keep our records current.
Access and Delivery
You may be asked to supply a username/password and to answer security questions which you selected. We use this method to allow you access to your services.
To provide you with services that connect with your financial institution, we must access your online account with that institution. We request the user name, password and any other login information that you have set up with your financial institution to enable access. We use your login credentials to routinely update and maintain the financial information you download, and to address errors or service interruptions in the download process. If we store your login credentials, we will maintain and encrypt them on our firewall-protected servers. Some financial institutions require you to manually update your financial information and re-enter your login information before downloading each transaction. Your transaction information is encrypted and transmitted using secure socket layer technology, making it unreadable during transmission. It is then stored on our secure servers.
Connecting Your Computer System with Intuit
When you access our Web-enabled services from within our desktop products we will log the connection (such as the link you clicked on or the update service you are using) and we may also collect information about your product, system or other technical data that will help us direct you to the appropriate information or service or to improve the service itself. We may need to access or log some information you enter to troubleshoot or resolve a problem. We may use non-identifying information you post or synchronize with our Web-based products and services, as well as information about how you use the service, to improve existing products and services and develop and deliver new services. We may also combine your information with that of others in a way that does not identify you, your company, or any individual personally. This non-identifying information may be used in new services.
Some of our Web-enabled products and services synchronize with the information on your computer to help keep the data accurate and provide additional online services. In some cases, you can manage the frequency of these updates. If you no longer want to synchronize data, you can the cancel the service through the administration pages of the product or service.
Our online services may access and set cookies, which are small files of information stored on your computer by a web server. Cookies help us recognize when you return to a Web site, to confirm that you are logged in, or to maintain a Web session. To help us collect site usage data, we use service providers to place Web beacons on specific Web pages and send usage information about that page. Web beacons, also known as single-pixel GIFs, are invisible graphical images. When we send you e-mails, we may include a web beacon to determine the number of people who open our e-mails. When you click on a link in an e-mail, we record this individual response to allow us to customize our offerings to you. These Web beacons provide useful information regarding our site which allows us to improve our products and services. Personally identifiable information is not sent to Intuit or our service providers through the use of these cookies or web beacons and all web navigation data is used only in the aggregate to improve our product and site performance.
When we track activity on this or other Intuit Web sites, we collect information such as your IP address, browser type and version, and pages you view. We also keep track of how you get to our sites and any links you click on to leave our sites. We do not track URLs that you type into your browser, nor do we track you across the Internet once you leave our sites. We use your Web site activity to assist you by reducing the need to re-enter your data and to help us resolve technical support issues. We may also use this information to offer you a personalized Web experience, and to tailor our offerings to you. Remember, you control whether you receive Intuit marketing materials.
Social Media, Community and Feedback
We provide discussion forums, blogs and other community-oriented features that enable you to communicate with others. To participate in an Intuit forum, we require you to register with a valid e-mail address. We may use your e-mail address to contact you regarding your postings or to inquire about your community experience.
We also have many places where users can provide feedback and suggestions, for example, surveys that you may answer when you exit a product or service. Answering is optional. We combine your answers with those of others to better understand our products and how we may improve them.
We may also offer you the opportunity to share your experience with a review or other comment or provide you a service via various third-party social media such as Google, Twitter, Facebook and YouTube in a number of text, video, and image formats. Registration with those services may be separately required.
Participation in social media is voluntary and you choose what you post. We recommend that you exercise discretion in posting information. Information that you post may be obtained and used by others. Do not reveal information that you do not want to make public, such as by posting your contact information or email address. Remember, material and images uploaded to Internet sites may be copied, without consent, by people who access them.
Collection of Information in Mobile Applications
When using Intuit mobile applications and services, we may collect personal information from you such as your phone number, mobile device type, and carrier. We use this information in order to set up and manage your account as well as contact you about your services. If you use location-enabled products and services, you may be sending us location information. This information may or may not reveal your actual location. We only use this information to provide you the service you request. If you give us permission, we may also use your information to contact you about special offerings that may interest you.
If you sign up for a mobile message service, you will have the opportunity to stop receiving mobile messages by following the instructions in the message.
Your mobile service provider may be required to monitor your messages for inappropriate content, and that provider may pass on that monitoring obligation to Intuit. To fulfill these requirements, Intuit may monitor your mobile messages for inappropriate content. Your carrier may have access to information we collect. We suggest that you review your carrier’s privacy statement.