If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Online Federal Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid.
If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.
The TurboTax Audit Support Guarantee provides FREE year-round audit support guidance from a tax professional. We’ll answer all your questions and help you understand why the IRS contacted you.
If you receive a letter from the IRS after preparing your taxes with TurboTax, please review our Audit Support Center for instructions on how to receive FREE step-by-step audit guidance and the option to connect with an expert.
Audit Support Guarantee If you received an audit letter based on your 2016 TurboTax return and are not satisfied with how we responded to your inquiry, we'll refund the applicable TurboTax federal 1040 and/or state purchase price you paid. TurboTax Federal Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid. We will not represent you or provide legal advice. Excludes TurboTax Business.
If you use TurboTax Online or Mobile:
Satisfaction Guaranteed — or you don't pay. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product.
If you bought or downloaded TurboTax from a retailer:
Try TurboTax software. If you're not satisfied, return it to Intuit within 60 days of purchase with your dated receipt for a full refund.
If you bought or downloaded TurboTax directly from us:
Try TurboTax software. If you're not satisfied, return it within 60 days of shipment with your dated receipt for a full refund (excluding shipping & handling).