Got a Question? TurboTax Is Here to Help
Updated for Tax Year: 2012
TurboTax offers a variety of tax help and support options - via phone, live chat or e-mail - so you can choose the best online tax preparation solution that fits your needs.
TurboTax Help & Support Options
When you do your taxes with TurboTax, you never have to go it alone. We’re with you every step of the way to provide the help and guidance you need, when you need it. We offer a variety of tax help and support options—via phone, live chat or e-mail—so you can choose the one that best fits your needs.
In addition to step-by-step guidance, TurboTax provides plain-English answers to commonly-asked tax questions on every screen, and helpful examples when you need them.
- Instant Answers—Whether you have a question about your tax situation, TurboTax, or taxes in general, our experts have an answer. Just type in your question on our Get Answers page, and get a response in seconds.
- Full-Service Technical Support—Have a TurboTax product question? You can get fast answers via e-mail, phone or live chat from support specialists who know TurboTax inside and out. Visit our award-winning Support site
- Ask a Tax Expert —You can also get one-on-one, live support from highly-qualified tax professionals skilled at answering questions specifically related to federal tax law. Our tax advisors are all CPAs, IRS-enrolled agents and tax attorneys with extensive knowledge of tax law and return preparation, so you'll know you're getting an answer you can trust. Live chat with at tax expert is included with all TurboTax products, and you can talk to a tax expert by phone with any of our paid products. More about Ask a Tax Expert.
- TurboTax Community—You can also ask questions and get answers from tax experts and others in the TurboTax community with a single mouse click. (TurboTax Community is included FREE with all TurboTax online products.) To check it out, visit TurboTax Community
- Audit Support Center—In the unlikely event you’re contacted by the IRS, we provide downloadable step-by-step guidance, so you'll know exactly where you stand and how to prepare your response. We even include a printable sample letter for reference. (Audit Support Center included FREE with all TurboTax products.) Plus, our tax experts are standing by year-round to answer any audit questions you may have.
You can count on us to be there to answer your questions and give you all the help you need. Choose the TurboTax version that’s right for you and get started now.
