- Error 9092: We were unable to get information...
Error 9092: We were unable to get information...
Updated: 3/10/2008
Article ID: 3683
Error 9092 occurs when you attempt to update if information about your version of TurboTax cannot be found on your computer:
We were unable to get information about the version of TurboTax you are using, so your download was not successful.
To resolve this error, follow these steps:
Uninstall TurboTax
- Select Start, and then select Control Panel (or select Settings, and then select Control Panel).
- Double-click Add or Remove Programs, select the TurboTax product to remove, and then click Change/Remove.
- Click Yes to confirm removal.
Note: If you have problems uninstalling TurboTax, ensure you have administrator rights on your computer.
If you still can't uninstall TurboTax, follow these steps:
- Save your tax return file to your desktop.
- Right-click Start, and then select Explore.
- Open the Program Files folder, and then the TurboTax folder.
- Right-click the TurboTax installation folder (e.g., Premier 2006) and select Delete.
- Select Yes to confirm deletion.
Reinstall TurboTax
Follow these steps to reinstall TurboTax:
- To install the TurboTax federal product, do one of the following:
- Install the federal product CD.
- Double-click the downloaded product file on your computer.
Note: Be sure to specify an installation folder of 80 characters or fewer.
-
- To update TurboTax, do one of the following:
- Start TurboTax, and then follow the prompts to download and install updates.
- Select One-click Updates from the Online menu in TurboTax.
- Manually update TurboTax.
- Install the TurboTax update CD.
- To install the state product (if applicable), do one of the following:
- Download/install the state product from your TurboTax program.
Note: You must open a federal return before you can install the state product. - Double-click the downloaded product file on your computer.
Note: You can redownload the product file if necessary. - Install the state CD.
-
- Open your saved return (if applicable).
Still can't update?
If you still can't update TurboTax, order the free update CD.
 | Important: If you order an update CD after April 1, 2008, we cannot guarantee your CD will arrive by April 15. If you require an update CD after April 1, we recommend either filing an extension or using TurboTax Online (which is always up to date). |
To order your CD:
- Visit us at www.turbotaxdirect.com/updateCD, or
- Call our automated system toll free at 800-624-8384 (available 24 hours a day, 7 days a week).
