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Error: Product updating cannot occur...

This message appears when attempting to download a state product or product update using TurboTax for Mac. Here's the complete message:

Product updating cannot occur if you are running any part of TurboTax from a locked portion of your drive or from the CD-ROM

This error may occur for one of the following reasons:


You're running TurboTax from the CD

Run TurboTax from your hard drive, and then download the state product:

  1. From your desktop, double-click the hard disk drive icon, and then double-click the Applications folder.
  2. Double-click the TurboTax version yyyy folder (where version is Basic, Deluxe, or Premier, and yyyy is the tax year).
  3. Double-click the TurboTax yyyy icon.
  4. Try downloading your state product again.

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TurboTax is installed for multiple users on Mac OS X

When there are multiple TurboTax users on a computer with the Mac OS X operating system, the user who installs TurboTax must also download state products and product updates. Other users can open TurboTax and create returns, but if they attempt to download, they may get this error.

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Still can't download?

If you still can't download the state product or product update, contact us.

The TurboTax Interactive Agent is available 24/7 to answer your questions. Just click below to start a chat session.

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