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Error 9111: Cannot check for updates

Error 9111 occurs when you update TurboTax:

An error occurred while we were checking for TurboTax updates, and we could not connect to the program update system.

This occurs when the computer's firewall or other security software prevents TurboTax from accessing updates from our server.

As a temporary workaround, you can download and install a manual update. However, this is not a long-term solution and Error 9111 will occur the next time you try to update through TurboTax.

To eliminate this problem altogether, set up your firewall to work with TurboTax.


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