- Error 9177: An error occurred updating...
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Error 9177: An error occurred updating...
Updated: 3/10/2008
Article ID: 3676
Error 9177 occurs when you update TurboTax:
An error occurred updating your product
Follow these steps to resolve this error:
Uninstall TurboTax
Follow these steps:
- From the Start menu, select Control Panel (or select Settings, and then select Control Panel).
- Double-click Add or Remove Programs, select the TurboTax product to remove, and then click Change/Remove.
- Click Yes to confirm removal.
If you have problems uninstalling TurboTax:
- Ensure you have administrator rights on your computer.
- Start your computer in safe mode, and then uninstall TurboTax.
Reinstall TurboTax
Follow these steps:
- To install the TurboTax federal product, do one of the following:
- Install the federal product CD.
- Double-click the downloaded product file on your computer.
Note: You can redownload the product file if necessary.
-
- To update TurboTax, do one of the following:
- Start TurboTax, and then follow the prompts to download and install updates.
- Select One-click Updates from the Online menu in TurboTax.
- Manually update TurboTax.
- Install the TurboTax update CD.
-
- To install the state product (if applicable), do one of the following:
- Download/install the state product from your TurboTax program.
Note: You must open a federal return before you can install the state product. - Double-click the downloaded product file on your computer.
Note: You can redownload the product file if necessary. - Install the state CD.
-
- Open your saved return (if applicable).
Still can't update?
If you still have problems updating TurboTax, order the free update CD.
 | Important: If you order an update CD after April 1, 2008, we cannot guarantee your CD will arrive by April 15. If you require an update CD after April 1, we recommend either filing an extension or using TurboTax Online (which is always up to date). |
To order your CD:
- Visit us at www.turbotaxdirect.com/updateCD.
OR - Call our automated system toll free at 800-624-8384 (available 24 hours a day, 7 days a week).
