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Error 9135: TurboTax is having trouble accessing...

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Error 9135: TurboTax is having trouble accessing...

Updated: 3/10/2008

Article ID: 3661

Error 9135 occurs when updating TurboTax:

TurboTax is having trouble accessing your updates

This error indicates a connectivity issue. Your computer's firewall or other security software prevents TurboTax from accessing updates on our server. Error 9135 will continue to occur until you resolve the issues caused by your firewall.

Do one of the following:

To temporarily work around this issue, manually update TurboTax.


	Note: Manually updating TurboTax does not resolve connectivity issues caused by your computer's firewall. We recommend you address these issues before attempting to update TurboTax again.

To resolve this issue, configure your firewall to work with TurboTax.

Still can't update?

If you still have problems updating TurboTax, order the free update CD.

Important: If you order an update CD after April 1, 2008, we cannot guarantee your CD will arrive by April 15. If you require an update CD after April 1, we recommend either filing an extension or using TurboTax Online (which is always up to date).

To order your CD:

Visit us at www.turbotaxdirect.com/updateCD.

OR
Call our automated system toll free at 800-624-8384 (available 24 hours a day, 7 days a week).

The TurboTax Interactive Agent is available 24/7 to answer your questions. Just click below to start a chat session.

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