- Forcefully Uninstall and Reinstall TurboTax
Forcefully Uninstall and Reinstall TurboTax
Updated: 11/03/2009
Article ID: 7422
The steps below describe how to forcefully uninstall and then reinstall TurboTax. Select your TurboTax version:
TurboTax CD
- Insert the TurboTax CD into the CD drive. If a message appears, click Cancel or No.
- (Windows 7 or Vista) Click the Start button and choose All Programs > Accessories > Run.
(Windows XP) Click the Start button and choose Run. - In the Run window, click Browse, select the Setup.exe file on the TurboTax CD, and click Open.
- Place your cursor right after the last e in the Open field, add a space, then type /u /l (be sure to enter a space between /u and /l). Your entry should look like this:
- (Windows 7 or Vista) Press Ctrl+Shift+Enter. (To close the User Account Control window, press Alt+C.)
(Windows XP) Click OK. - In the Repair/Uninstall TurboTax window, click the second button, Uninstall TurboTax.
- After TurboTax has been uninstalled, install TurboTax from the CD.
If you're still unable to uninstall the CD, try the "flush" command:
- Follow Steps 1 through 5 above, except type /f instead of /u /l (don't forget to precede /f with a space). Ignore Steps 6 and 7.
- Wait for the Flush Install window to close. TurboTax is now reinstalled.
TurboTax Download
- Download TurboTax to your desktop.
- (Windows 7 or Vista) Click the Start button. At Start Search, type %temp% and press Enter.
(Windows XP) Click the Start button and choose Run. In the Run window, type %temp%, and then click OK. - The Temp window opens, with a list of folders.
- Double-click the TurboTax download on your desktop. Close any error windows that open.
- A new folder which begins with ckz_ is created in the Temp window. (Sort the list by date/time to see the new folder. You can open the folder to verify it's the TurboTax folder.)
- When the "Welcome to TurboTax" screen appears, right-click the new folder in the Temp window, select Rename, and then enter tax.
- On the Temp window, right-click the tax folder and select Copy.
- On the Windows taskbar, click Start, and then My Computer.
- Right-click the C: drive and select Paste.
- On the "Welcome to TurboTax" screen, click Cancel.
- (Windows 7 or Vista) Click the Start button and choose All Programs > Accessories > Run.
(Windows XP) Click the Start button and choose Run. - In the Open field, type C:\tax\setup.exe /u /l (be sure to enter a space between /u and /l). Your entry should look like this:
- (Windows 7 or Vista) Press Ctrl+Shift+Enter. (To close the User Account Control window, press Alt+C.)
(Windows XP) Click OK. - In the "Repair/Uninstall TurboTax" window, click the second button, Uninstall TurboTax.
- After TurboTax has been uninstalled, you should be able to install TurboTax by double-clicking the icon on your desktop.
If you're still unable to uninstall the download, try the "flush" command:
- Follow Steps 1 through 13 above, except type /f instead of /u /l (don't forget to precede /f with a space).
- In the "Welcome to TurboTax" window, click Cancel.
- Double-click the desktop icon to install TurboTax.
