Your Answer
print

Installation freezes at 87% (TurboTax 2008)

While installing TurboTax 2008, the installation appears to freeze at 87% completion. The issue may occur if an AnswerWorks 5.0 file or folder is already installed on your computer.

Solution

Follow these instructions:

  1. Find C:\Program Files\Common Files. Find files and folders.
  2. Right-click the AnswerWorks 5.0 file or folder, and then click Rename. (Rename only AnswerWorks 5.0. Do not rename AnswerWorks 4.0 or any other version of AnswerWorks.)

    answerworks-1

  3. Add -old to the end of the folder name.

    answerworks-2

  4. Install TurboTax.

Find out what customers are saying on our Live Community.

Ask a question
Help others
Discover your answer

TurboTax Live Community

TurboTax Live Community

Top answers our customers are viewing:

Did this article help you?
Your Feedback
Cancel Submit