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TurboTax Does Not Launch / Open

Updated: 11/05/2009
Article ID: 5114

No error occurs, but TurboTax does not open. The TurboTax screen appears briefly with the word "initializing."

This issue can occur for a couple of reasons:

  • Other programs on your computer conflict with TurboTax.
  • Microsoft .NET version 2.0 or higher did not install properly on your computer.
  • You can't see TurboTax because it's offscreen. However, it does appear in the task bar and in Task Manager.

Try the troubleshooting procedures below.

Other programs conflict with TurboTax

Note: If SetPoint is installed, turn it off or uninstall it before launching TurboTax. In a few cases, setpoint.exe has been known to interfere with TurboTax installation. (SetPoint is made by Logitech International, and may appear on other branded keyboards, such as Dell's Bluetooth Wireless Multimedia keyboard/mouse bundle.)
 

Follow these steps:

  1. Close browser windows and exit programs (e.g., Microsoft Word).
  2. Start Windows in safe mode.
  3. Launch TurboTax.

Microsoft .NET version 2.0 or higher, did not install properly

Try these solutions, in the order listed:

You can't see TurboTax offscreen

To bring TurboTax back into view:

  1. Right-click the TurboTax button in the taskbar located at the bottom of your screen (the taskbar shows which programs you currently have open).
  2. Select Move if it's available.

    If not, select Restore, and then right-click the TurboTax button again and select Move. (You may have to repeat this several times until Move becomes available.)

  3. Use your arrow keys or move your mouse cursor until TurboTax re-appears onscreen.

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