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Start Windows in Safe Mode (TurboTax 2007 or earlier)

Updated: 11/19/2009
Article ID: 21

You may need to start your computer in safe mode to identify problems or work around issues.

Important: Don't install TurboTax 2008 or later in Safe Mode; the screen resolution in Safe Mode doesn't meet the minimum system requirements to install recent versions of TurboTax. Instead, use Selective Startup Mode.
 

Select your operating system:

Windows XP or later

Follow these steps:

  1. On the Windows taskbar, click Start and choose Run.
  2. Type msconfig into the Open field and click OK.
  3. On the Boot tab (labeled BOOT.INI in Windows XP) select both Safe boot and Network, and then click OK.
  4. Click Restart.
  5. (Windows XP only) Click Yes at the "Windows is running in safe mode" message.

Windows 2000

Follow these steps:

  1. On the Windows taskbar, click Start, and then click Shut Down.
  2. Select Restart, and then click OK.
  3. As Windows restarts, press the F8 key repeatedly until the black-and-white Starting Windows screen appears.
  4. On the Windows 2000 Advanced Options menu, select Safe Mode with Networking, and then press Enter.

 

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