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Error 1316: "MSI Install Exception occurred"

The following error occurs when attempting to install TurboTax:

Error 1316: MSI Install Exception occurred

Possible Cause

A previous installation of TurboTax is damaged.

Solution

Make sure you're logged in to Windows as administrator, then forcefully uninstall and reinstall TurboTax.

If you're still experiencing problems, try this:

  1. Download and install the Windows Installer CleanUp Utility from Microsoft's web site: http://support.microsoft.com/kb/290301.
  2. Use the CleanUp Utility to remove entries that begin with (All Users) TurboTax 2008 or 2009
  3. Restart your computer.
  4. Click here for help with reinstalling TurboTax.

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