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Error: "A version of TurboTax 2008 (or higher) is already installed..."

The following message appears when installing (or uninstalling) TurboTax 2008 or later:

A version of TurboTax 2008 (or higher) is already installed. You need to remove it before you can install this version. To remove TurboTax, use Add/Remove Programs on the Control Panel.

Possible Cause

This problem occurs when a previousTurboTax installation did not finish installing or uninstalling, leaving it in a broken state. The residual files on your computer are detected by the TurboTax installer, hence the message.

The first solution you should try, if you haven't already, is uninstalling TurboTax and then reinstalling it again.

If that fails, you can forcefully uninstall and reinstall TurboTax.


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