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Error 1327: "The Windows Installer cannot write to the specified drive"

Updated: 11/03/2009
Article ID: 6407

Error 1327 occurs when installing TurboTax:

The Windows Installer cannot write to the specified drive.

Possible Cause and Solution

This error may be related to corrupted "My Pictures" registry keys, which can be caused by pointing the My Pictures folder to an external or nonexistent drive. Although not a TurboTax issue, it would need to be corrected to install TurboTax.

To resolve, follow the steps in Microsoft article ID 327763, which involves modifying the registry.

Important: Because of the serious problems that may arise if the registry is modified incorrectly, TurboTax cannot provide support for registry edits. We also highly recommend that you make a backup of your registry before any changes are made. If you need further assistance with registry edits, check with your system or network administrator (if you have one), the vendor from whom you purchased your hardware, the manufacturer's Web site, or a local computer consultant.
 

 


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