- Error 9171 (Downloading/State)
Error 9171: An error occurred while we were determining which states to download
Updated: 11/17/2007
Article ID: 2266
Error 9171 occurs when you attempt to download TurboTax state.
Follow these steps to resolve this error:
Uninstall TurboTax
Follow these steps:
- From the Start menu, select Control Panel (or select Settings, and then select Control Panel).
- Double-click Add or Remove Programs, select the TurboTax product to remove, and then click Change/Remove.
- Click Yes to confirm removal.
If you have problems uninstalling TurboTax:
- Ensure you have administrator rights on your computer.
- Start your computer in safe mode, and then uninstall TurboTax.
Reinstall TurboTax
Follow these steps:
- To install the TurboTax federal product, do one of the following:
- Install the federal product CD.
- Double-click the downloaded product file on your computer.
Note: You can redownload the product file if necessary.
-
- To update TurboTax, do one of the following:
- Start TurboTax, and then follow the prompts to download and install updates.
- Select One-click Updates from the Online menu in TurboTax.
- Manually update TurboTax.
- Install the TurboTax update CD.
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- To install the state product (if applicable), do one of the following:
- Download/install the state product from your TurboTax program.
Note: You must open a federal return before you can install the state product. - Double-click the downloaded product file on your computer.
Note: You can redownload the product file if necessary. - Install the state CD.
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- Open your saved return (if applicable).
Still can't download?
If you still can't download your state, contact us.
