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Error: File XXXXXX.hqx does not appear to be compressed...

The error below occurs when you install your TurboTax download. Your computer can't automatically expand the TurboTax download to install it.

The file XXXXXX.hqx does not appear to be compressed or encoded.  It is advised you obtain further information about the contents of this file from the sender or provider.

Solution

Install a free tool that expands your TurboTax download. 

Follow these steps:

  1. Download and install Stuffit Expander.
  2. Launch StuffIt Expander.
  3. In the Expander window, click Preferences, clear the Continue to expand if possible checkbox, and then close the window.
  4. Drag the TurboTax .hqx download to the Expander window.
    Note: If the TurboTax file extension is changed to .sit, but the file is not expanded, drag the TurboTax .sit file to  the Expander window.
 
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