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Troubleshoot Downloading (Windows)

Updated: 11/04/2009
Article ID: 1861

If you have trouble downloading TurboTax, try this:

  • If you use MSN Dial-up Accelerator or other software to speed up your Internet connection, temporarily set it to normal or off before updating TurboTax. (If you use MSN dial-up service, you're probably using the MSN Dial-up Accelerator.)
  • Check your firewall to be sure it allows TurboTax to download.
    Note: If you're using Windows 2000/XP/Vista and you've uninstalled McAfee software, you may need to ensure that all of the software has been removed. A McAfee file may still be present that prevents TurboTax from downloading. Select "How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)" [TS100507] on the McAfee Web site.
     
  • Temporarily turn off your firewall and virus-detection software so TurboTax can download.
    Important: While your security software is off, we recommend closing any other program that connects to the Internet (e.g., e-mail). After TurboTax completes downloading, be sure to turn on your security software.
     

 


 

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