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Troubleshoot Downloading (Windows)

Updated: 11/10/2009
Article ID: 1861

If you have trouble downloading TurboTax, follow each suggestion and then try downloading again after completing each step:

  • Temporarily turn off your firewall and virus-detection software as well as any other program that connects to the Internet, such as e-mail or web browsers. Remember to turn your security software back on after downloading is complete.
  • Check your Internet connection.
  • Allow cookies and pop-up windows.
  • If you use MSN Dial-up Accelerator or other software to speed up your Internet connection, temporarily set it to normal or off before updating TurboTax. (If you use MSN dial-up service, you're probably using the MSN Dial-up Accelerator.)
  • Check your router (if you use one).
    Note: If you're using Windows 2000/XP/Vista and you've uninstalled McAfee software, you may need to ensure that all of the software has been removed. A McAfee file may still be present that prevents TurboTax from downloading. Select "How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)" [TS100507] on the McAfee Web site.
     

 

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