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Maximum Refund Guarantee or Your Money Back

Updated: 1/22/2009
Article ID: 1863

Maximum Refund Guarantee - or Your Money Back

If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid*. TurboTax Federal Free Edition customers are entitled to payment of $14.95 and a refund of your state purchase price paid. Claims must be submitted within sixty (60) days of your TurboTax filing date and no later than 6/15/09. E-file, Audit Defense, Professional Review, Live Tax Advice, Refund Transfer and technical support fees are excluded. This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee.

To qualify, the larger refund or smaller tax due cannot be attributed to variations in data you provided for tax preparation or for positions taken by you or your preparer that are contrary to the law. E-file, Audit Defense, Professional Review, Live Tax Advice, Refund Bonus, Refund Transfer and technical support fees are excluded.

If you are requesting a refund for a TurboTax Desktop Product, please submit the following documents:

  1. Copy of your TurboTax store sales receipt or shipment packing slip
  2. Copy of your proof of payment for another tax preparation method (if applicable)
  3. Letter stating your refund or tax due amount using TurboTax and your refund or tax due amount using another tax preparation method

Send your refund request and supporting documents within sixty (60) days of filing to:

Intuit Inc.
Returns Department
120 Hidden Lake Circle
Duncan SC, 29334

Please use a traceable mailing method and maintain copies of submitted items for your records. Claims of non-payment will require photocopy substantiation of all required items. Please allow up to 6 weeks for processing and delivery. If after 8 weeks you have not received your check, contact us.

If you are requesting a refund for a TurboTax Online Product  please contact us.

 

Note: In order to validate your claim, and as a precondition of refund payment, Intuit may require your TurboTax data file and/or other supporting information, such as copies of your printed tax returns.
 

 


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