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Error: "There is no current QuickBooks company file open" or "TurboTax could not connect to QuickBooks" When Importing From QuickBooks

Updated: 11/23/2008
Article ID: 3783

When attempting to import from QuickBooks into TurboTax on Windows Vista, the follow error occurs:

There is no current QuickBooks company file open. Please open QuickBooks and open a company file before trying to use QuickBooks import.

or

TurboTax could not connect to QuickBooks. Please open QuickBooks manually, then come back to this screen, select the company file to import and click Continue.

Possible Cause and Solution

This error can occur if the User Account Control (UAC) is turned off. To turn this option on:

  1. From the Windows Start menu, choose Control Panel.
  2. Double-click User Accounts, and then click Turn User Account Control on or off. Click Continue if asked for permission to continue.
  3. Select the checkbox Use User Account Control (UAC) to help protect your computer and click OK. Close Control Panel.
  4. Restart your computer, restart TurboTax, and then try importing your QuickBooks data again.

If this does not resolve the issue, close TurboTax and reopen it using the desktop icon or through the Start menu, as opposed to right-clicking the icon and choosing Run as administrator. In some cases, running TurboTax with administrator privileges can cause the error to occur.

If the problem persists despite following the steps above, close all programs, then uninstall and reinstall QuickBooks.

 

Windows XP

To resolve this error in Windows XP you must repair the installation of QuickBooks.  To do so, follow these steps:

1. Close all open programs.
2. Select Start >> Settings >> Control Panel >> Add or Remove Programs.
3. Select QuickBooks.
4. Click on the Change/Remove button.  This will open the maintenance Wizard.
5. Press Continue and then select repair.  
6. Finish the repair and it should resolve the issue.


 

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