- TurboTax Accuracy Guarantee
TurboTax Accuracy Guarantee
TurboTax calculations are guaranteed 100% accurate. In the event you are assessed a penalty based on a TurboTax miscalculation, we will reimburse you for the penalty and the interest. Please visit our Accuracy Guarantee frequently asked questions page for more information.
Before you submit a claim
Please verify the following:
- You have received an assessment notice regarding a prior-year tax return. (Click here if you received a current tax year notice.)
- You have been assessed penalties and/or interest. (Click here if you have not been assessed penalties and/or interest.)
- Your contact information is current.
- You have registered your TurboTax software.
- You have updated your software regularly.
- You entered and classified all your information accurately.
- You have filed an amended return if advised by TurboTax to do so.
If you have been contacted by the IRS, click here to download and install the Audit Support Center. The Audit Support Center will provide step-by-step guidance to:
- Find out why the IRS contacted you
- Determine what the communication from IRS means
- Prepare your next steps
Submit your claim
You must contact us within 30 days of your penalty assessment if you believe a TurboTax calculation error has occurred. Follow this link to submit your case for review online. Please do not wait to respond to the tax authority.
The TurboTax Accuracy Guarantee is a reimbursement program. If after reviewing your claim, it is determined that TurboTax made a calculation error, Intuit will reimburse you for the interest and/or penalties you paid to the IRS or state tax authority. Intuit does not pay any additional tax liability you may owe.
Don't have an Accuracy Guarantee claim, but still need help?
Did you receive a current tax year assessment notice?
Did you receive a reduced refund notice (current or prior tax year)?
Do you need help understanding how a TurboTax calculation was made?
- See Find the Source of a Calculated Amount (Windows)
- See Find the Source of a Calculated Amount (Mac)
Do you need tax advice or have a tax law question?
- See Have a Specific Tax Law Question?
- Go to TurboTax Live Community. It provides an online place for customers to discuss support topics and learn from each other.
