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Did Not Receive E-filing Status Email

Here are a few reasons why you might not have received an email indicating whether your e-filed returns were accepted or rejected:

Reason

Description

Spam Filter
Your spam filter is blocking the email. Try adding the following to your email safe senders list. The process to do this varies depending on your email program and your spam filter:
  • ElectronicFilingService@intuit.com
  • Sbbtral.com
Status already checked You already checked your status from within TurboTax. If you check your e-filing status through the program, we don't send an email.
Email address not provided You didn't provide your email address, or it was entered incorrectly when you completed the e-filing section of TurboTax.
Tax Return not transmitted You have not transmitted your return yet. If you haven't transmitted your return, you will not receive an email telling you the status of your return.
 

What if I still don't know my status?

Try the following:

 


 

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