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E-filing Errors and Issues

Updated: 11/05/2009
Article ID: 1796

E-filing errors fall into three general categories: Transmission, Rejection, and Miscellaneous.

Select one of the links in the list below to go directly to an e-filing error category. Then look for the error code or e-filing issue that you are currently experiencing in the TurboTax program:

Tip: If you don't see the error code number of your e-filing error in any of the categories on this page:
1. Try typing the error code or some keywords of the error message in the Search box above, then click the Search button.
2. If you can't find the error code on our site, see this table on the IRS website.
 

E-file Errors When Transmitting Tax Returns

Here is a list of error codes that you could experience when you transmit your tax return.

Error Code

Cause

Go to solution
0034, 0151, or 0155 Sometimes occurs when you e-file multiple copies of Schedule C or Schedule C-EZ. Error 0034, 0151, or 0155 When E-filing Multiple Schedule C...
0765 Credit and net income mismatch on Form 8881 - Credit for Small Employer Pension Plan Startup Costs. Error 0765: When E-filing Form 8881
1204 Time and date on your computer are not set correctly Error 1204: E-filing Transmission Issue
1615 Your computer can't validate site or security certificate. Error 1615: Not Able to Validate Site or Security Certificate
67186402 TurboTax Online times out or stops responding. Error 67186402: Operation Timed Out
67186445 Web site certificate authority is invalid or incorrect. Error 67186445: Certificate Authority is invalid or incorrect
67186557 Certain Internet security options are not selected. Error 67186557
67305876 or 67305972 Occurs while updating TurboTax program or downloading a state tax product. Error 67305876 or 67305972: When Using Online Features in TurboTax
 

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Most Common E-file Rejection Errors

Here is a list of the most common errors that can cause your tax return to be rejected after you've e-filed your return.

Error Code

Cause

Go to solution
0500 Your social security number and last name do not match prior-year tax returns in IRS records. Error 0500: The primary taxpayer's social security number and last name...
0503 Secondary taxpayer's (spouse) social security number and last name do not match last year's tax return in IRS records. Error 0503: The secondary taxpayer's social security number and last name...
0502 Your employer's identification number (EIN) or payer identification number do not match IRS records. Error 0502: Employer identification number...
0679 or 0680 Your adjusted gross income (AGI) that you entered does not match last year's tax return in IRS records. Error 0679 or 0680: Self Select PIN for e-file program...
0501 Qualifying child's social security number for the earned income credit (EIC) and the last name do not match IRS records. Error 0501: The qualifying child's Social Security number...
0507

Your dependent's social security number is used more than once in your tax return.

 Error 0507: The dependent's social security number...
0510 Taxpayer and dependent are using the same social security number in your return. Error 0510: The taxpayer or taxpayer's spouse has been claimed
0522 Your date of birth you entered does not match IRS records. Error 0522: The date of birth you entered...
0508 Primary taxpayer's social security number is used as a secondary taxpayer's social security number. Error 0508: The primary taxpayer's Social Security number was used as a secondary...
0372 Child tax credit cannot amount to more than $1000 per child; or ineligible dependent being claimed for child tax credit. Error 0372: If you are claiming the child tax credit...
0535 Your child's date of birth and social security number do not match IRS records. Error 0535: Schedule EIC, Line 2 of...
0504 Your dependent's social security number and last name do not match IRS records. Error 0504: The dependent's Social Security number and last name...
 

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Other Common E-file Rejection Errors

Here is a list of other common rejection errors that you could experience when you e-file your tax return.

Error Code

Cause

Go to solution
0019 Your bank routing transit number (RTN) is invalid. Error 0019: The routing transit number (RTN) is invalid...
0104 Your wages entered on Line 7 on Form 1040 do not match Form(s) W-2. Error 0104: Line 7 does not match the W-2...
0290 Your employer's address information is missing or incorrect. Error 0290: On Form W-2, the Employer's State abbreviation...
0397 If you chose direct debit payment option to pay your taxes, you must enter the correct payment date. Error 0397: If direct debit is chosen, the requested payment...
0505 The employer or payer identification number was recently issued in the current tax year. Error 0505: Employer identification number (Box b)...
0506 Can't use Schedule EIC qualifying dependent's social security number more than once in the same turn; or on more than one tax return. Error 0506: On Schedule EIC, the qualifying child's social security number...
0509 You entered your spouse's social security number as a dependent's or qualifying child's social security number for Schedule EIC; or you entered a dependent's or qualifying child's social security number as your spouse's social security number. Error 0509: The secondary taxpayer's social security number...
0511 Primary taxpayer's social security number was used on someone else's tax return with a filing status of married filing separately Error 0511: The primary taxpayer's social security number...
0512 Student's last name and social security number on Form 8863 does not match IRS records. Error 0512: On Form 8863, the student's social security number...
0522 Taxpayer date of birth entered on this tax return does not match IRS records. Error 0522: The date of birth you entered...
0523 Spouse's date of birth entered on this tax return does not match IRS records. Error 0523: The secondary taxpayer's date of birth...
0524 Qualifying child's last name and social security number for child and dependent care expenses does not match IRS records. Error 0524: On child and dependent care expenses...
0525 Eligible child's last name social security number for Form 8839 does not match IRS records. Error 0525: On Form 8839, the eligible child's social security number...
0526 Qualifying dependent's social security number for child and dependent care expenses is used more than once in this tax return, or on more than one tax return. Error 0525: On Form 2441/Schedule 2...
0563 Dependent's social security number entered on Line 6c on Form 1040/1040A and selected for child tax credit has been previously used for child tax credit. Error 0563: Dependent's SSN with Eligibility for Child Tax Credit...
0600 Your earned income credit (EIC) on your return may not be allowed. You must complete Form 8862 to claim the EIC again. Error 0600: According to the IRS, you must complete Form 8862...
0650 Duplicate social security numbers for your child are entered on New York state tax return. Error 0650: Child...Social Security Numbers Cannot Be the Same when...
0668 or 0669 Another tax return with the same taxpayer last name or social security number has already been filed with the IRS; or another tax return with the spouse last name or social security number has already been filed with the IRS. Error 0668 or 0669: Self-Select PIN Program...
0679 or 0680 The amount you entered for your prior year's adjusted gross income (AGI) does not match IRS records; or the amount entered for the spouse's AGI does not match IRS records. Error 0679 or 0680: Self Select PIN for e-file program...
25308 In TurboTax Online, you get an error message saying that your order cannot be processed. Your Order Can't Be Processed Now or Error (25308)
 

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Miscellaneous E-file Errors

Here is a list of various e-filing issues that you could experience when you transmit your tax return.

Problem

Go to solution
I can't enter a date in Form 1310 in TurboTax for the MacIntosh. Error: Cannot Use Form 1310 When E-filing (MacIntosh)
I can't file more than two copies of Form 8283 - Noncash Charitable Contributions. Form 8283 Limited to Two When E-filing
I can't use my Credit Card to pay a balance due. Error: Credit Card Payment Method Unavailable When E-filing
I didn't receive an e-mail about the status of my e-filed tax return. Didn't receive E-filing Status E-mail
I didn't select a refund method before e-filing my return. Error: ...you must select a refund method... when e-filing
I get a "File or directory busy" error message. Error: File or directory busy When E-filing
I have an invalid or duplicate social security number in my tax return. Resolve E-file Rejections Due to Invalid or Duplicate Social Security Numbers
I haven't received an e-file acknowledgement for my state tax return. State E-filing Acknowledgement Delays
I've reported W-2 income from more than four localities (Box 20). Filing by Mail Required if More than Four Form W-2 Localities
My child or dependent care provider's identification number is invalid for Form 2441. Error: Form 2441 Care provider's ident # is invalid... When E-filing
My first name isn't entered correctly on the e-file payment screen. Name Field Highlighted When Submitting E-file Payment
My internet browser's settings may have changed. Error: Transmission Failed Error When E-filing
My refund or tax due amount changed after I e-filed my tax return. Refund or Tax Due Amount Changed After E-filing
My tax return data isn't recognized by the Intuit Electronic Filing Center. Error: The Intuit Electronic Filing Center is having... When E-filing
My vehicle mileage is not within limits for Form 2106. Error: Form 2106 - Vehicle Expense Worksheet... When E-filing
My ZIP Code isn't recognized in the program. Error: ZIP Code Not Recognized When E-filing
When I try e-filing my tax return, I receive a "Could not load attribute" message in TurboTax for the MacIntosh. Error: Could not load attribute when e-filing on a MacIntosh
 

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