- Resolve E-file Transmission Issues
Resolve E-filing Transmission Issues
An e-file transmission error occurs when you choose to e-file your tax return in the TurboTax program but the software does not successfully transmit your tax return data to the Intuit Electronic Filing Center.
In most cases, the TurboTax program displays an error message if the program determines that your tax return cannot be transmitted. Before you e-file your return, make sure that you check your return for errors. Always follow the on-screen instructions to guide you through correcting each of the errors that the program finds before you begin to e-file your return.
When you finish error-checking your return, you should see a "Congratulations!" Interview screen that confirms that the TurboTax program did not find any errors in your tax return.
Tips for troubleshooting e-filing transmission errors
Here are a few suggestions to try on your own that could help you resolve the issue with your income tax return not transmitting properly from the TurboTax program:
Note: Many e-filing transmission errors can be resolved by e-filing your return in safe mode with networking. You must have a high-speed, wired Internet connection. This mode does not work with wireless or dialup connections.If your income tax return was successfully transmitted by the TurboTax program, you should see one of three e-file status messages: ACCEPTED, PENDING, or REJECTED. If you don't one of these status messages in the TurboTax program, your tax return may not have been transmitted properly.
We update the TurboTax program throughout the tax season to incorporate the latest revisions from tax authorities. Updates also correct problems found in TurboTax.
Here's how:
- Save your tax return and then close the TurboTax program and all other software programs that are running on your computer.
- Shut down and then restart your computer.
- Open the TurboTax Desktop program and then go to the Online menu and select One-click Updates to download the latest software updates.
- E-file your tax return.
- You will not be charged twice for e-filing the same return.
- Make sure that you wait 24-48 hours (federal returns) or 5 days (state returns) before checking the e-file status.
For more information about e-filing a return, see How to E-file.
If you get a error message or error while e-filing, copy the exact wording of the error on a notepad, then type the error code or keywords into the Search box on this web page to search our TurboTax Support KnowledgeBase for a solution.
You could have a connection problem within your computer system. Check the internet connection to your computer and check your home router connections if applicable.
The TurboTax Online program always has the most recent program updates, however, there could be an issue with your web browser when you e-filed your tax return.
- In Windows, download and install the latest updates for Microsoft Internet Explorer 6.0 or later from the Microsoft web site at http://www.microsoft.com/ie.
- Check your existing Internet Explorer browser settings. You may have to reset your browser settings.
Here is a list of possible errors that you may be experiencing when you transmit your tax return.
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