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Check Your Internet Connection

Updated: 11/17/2007
Article ID: 667
Important: Ensure your Internet browser is up to date and meets TurboTax 2007 system requirements.

To check your Internet connection, follow these steps:

  1. Start your browser and go to a Web site that you haven't visited in a while.

    • If you cannot access the site, your connection is not working. Contact your Internet service provider (ISP).

    • If you can access the site, your connection is working. However, if you cannot access TurboTax features over the Internet, continue to the next step.

      Note: TurboTax may start your connection to your Internet browser, but it may not automatically open your Internet connection (especially with AOL dial-up service). You may need to enter your user name and password to connect to your Internet Service Provider (ISP) before using TurboTax's online features (such as One-click Updates or Download State).

  2. If you've already installed TurboTax Desktop software, ensure your Internet connection is set up properly. For steps, see Set Your Internet Connection to Work with TurboTax.

  3. If you still cannot access TurboTax features, configure your firewall software to allow access.

  4. If you continue to receive errors, use the exact error number and message to search the TurboTax Support site. Then follow the procedure to resolve the problem. (Errors that begin with 671, 672, or 673, or server errors usually indicate an Internet connection problem.)

The TurboTax Interactive Agent is available 24/7 to answer your questions. Just click below to start a chat session.

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