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Check Your Internet Connection

Updated: 2/19/2009
Article ID: 667

Important: Be sure your Web browser is up to date and meets TurboTax 2008 requirements.

 

To check your Internet connection, follow these steps:

  1. Start your browser and go to a Web site that you haven't visited in a while.

    • If you cannot access the site, your connection is not working. Contact your Internet service provider (ISP). If you're using a wireless connection, try restarting your wireless router.

    • If you can access the site, your connection is working. However, if you cannot access TurboTax features over the Internet, continue to the next step.

      Note: TurboTax may start your connection to your Internet browser, but it may not automatically open your Internet connection (especially with AOL dial-up service). You may need to enter your user name and password to connect to your Internet Service Provider (ISP) before using TurboTax features (such as Check for Updates) that access the Internet.

  2. If you've already installed TurboTax for Windows, be sure TurboTax is set up to work with your Internet connection.

  3. You may need to set up your firewall software so TurboTax can download updates and state programs.

If you continue to receive errors:

  • Use the exact error number and message to search the TurboTax Support site. Then follow the steps to resolve the problem. (Errors that begin with 671, 672, or 673, or server errors usually indicate an Internet connection problem.)
  • If you are using a wireless connection at home, you may want to try restarting your router (or take whatever steps you usually take to restore your wireless connection when it goes down).

 

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