- Check Your Router
Check Your Home Router
If you can't access the Internet, download TurboTax products, or use TurboTax's online features and you use a home router, the router might be the culprit.
To resolve router issues, try this:
If you use a digital subscriber line (DSL), adjusting your router's MTU setting as described below may resolve connectivity issues.
 | Note: For more information or detailed instructions about changing your router's MTU setting, please contact your router's documentation/owner's manual or contact your DSL provider. |
- To allow transmitting large files, set the MTU to 1492.
- To determine whether communications protocol overhead is an issue, follow the procedure below for your Windows system.
Windows XP/2000
Follow these steps:
- On the Start menu, select Run.
- At the Open field, type the command below. (Use lowercase letters. The letter after the first hyphen (-) is a lowercase L.)
ping -l 1472 -f ftpfp.quicken.com
If the "Packet needs to be fragmented but DF set" message appears in the window, set your router's MTU to 1492.
Windows Vista
Follow these steps:
- Click Start.
- At the Start Search field, type the command below. (Use lowercase letters. The letter after the first hyphen (-) is a lowercase L.)
ping -l 1472 -f ftpfp.quicken.com
If the "Packet needs to be fragmented but DF set" message appears in the window, set your router's MTU to 1492.
Update your router's firmware. Your router manufacturer's Web site provides procedures to update your firmware. Netgear and Linksys are two popular router manufacturers.
| Note: If you're using Windows Vista with a Linksys router, you might need to update your product for Vista. Click here to access Linksys downloads for Vista. |
TurboTax is tested with routers from various vendors to ensure compatibility; however, because of the many home routers available, we are unable to test all of them or provide instructions on how to configure particular routers.
For further assistance, contact:
- The vendor from whom you purchased the router
- The router manufacturer's Web site
- A local computer consultant
