- Firewalls and TurboTax
Firewalls and TurboTax
Your firewall software controls network traffic to and from your computer. It allows or denies communications based on a default security policy. Your firewall may prompt you each time a connection is attempted, and based on your response ("allow" or "deny"), adapt the security policy. Or it might require you to modify the security policy by adding the names of software and sites you trust to your "trusted zone."
TurboTax includes features that access our servers (e.g., One-click Updates and Download State). If your firewall prevents TurboTax from accessing the Internet, you can't update or download.
We offer the guidelines and links below to help you address firewall issues.
Note: If you're using Windows 2000/XP/Vista and you've uninstalled McAfee software, you need to ensure that all of the software has been removed. A McAfee file may still be present that prevents TurboTax from updating. For steps, see How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe) [Document ID 107083].Note: If you use DSL and a router, adjusting your router's MTU setting may resolve connectivity issues.
Follow these guidelines:
- Be sure you have the latest version of your firewall software, and the most recent updates for your version. Your firewall software may be able to check for updates automatically, or you can check for updates yourself.
- If your firewall prompts you, allow TurboTax. (You might see the TurboTax application names ttax.exe or updatemgr.exe.)
- View your firewall's Help for information about adding programs (such as TurboTax) to your computer's trusted zone.
Tip: You may find more information on your firewall's Web site by visiting the technical support, user forum, or community page. Search for turbotax, access, configure, connection, or other words that describe what you're looking for. See the links below that we've found. - If the other steps don't work, you might temporarily turn off your firewall so your TurboTax program can connect to our server for software updates and product downloads.
Important: While your firewall is off, we recommend closing any other program that connects to the Internet (e.g., e-mail). After TurboTax completes updating or downloading, be sure to turn on your firewall.
The links below provide specific information about popular firewalls.
Note: If your firewall isn't listed below, visit the technical support, user forum, or community page on your firewall's Web site for helpful information.
McAfee
- McAfee Virtual Technican (Use this tool to check and fix McAfee products on your computer.)
- VirusScan script scanning may block TurboTax 2007 installation [Document ID 307227]
- What should I know or do before installing McAfee products? [Document ID 106738]
- How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe) [Document ID 107083]
- Unable to connect to the Internet after installing VirusScan Plus with Personal Firewall Plus [Document ID 106975]
- Internet Connection issues with Microsoft Windows Vista [Document ID 307205]
- Do I need to change any settings to use Personal Firewall with my cable or DSL modem? [Document ID 101000]
ZoneAlarm
- ZA blocking access to TurboTax web site (Forum post and reply)
Norton
Trend Micro PC-cillin
- How can I set the Trend Micro PC-cillin Internet Security 2007 Personal Firewall to allow or block specific IP addresses, ports, and protocols? [Solution ID 1034409]
- Technical Support AnswerGuide - Configuration (Select the feature you want to set up, and the follow the on-screen prompts.)
