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Firewalls and TurboTax

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Firewalls and TurboTax

Updated: 8/24/2009

Article ID: 113

If your firewall software blocks TurboTax's Internet access, you can't download or e-file.

Most firewalls ask you for permission when an "unknown" program attempts to connect to the Internet. If you previously told your firewall to block TurboTax, your firewall will continue to do so until you add it to the list of "allowed" programs.

For some firewalls, you need to add TurboTax ports and addresses to the firewall's list. View your firewall's Help for specific steps.

Advanced users can also manually configure firewall software by adding these processes as exceptions:

C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdater.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

Popular Firewalls

The links below may help you resolve issues with your particular firewall. Always run the latest version of your firewall program and keep it fully up-to-date.

McAfee – www.mcafee.com/us/

If you've uninstalled McAfee, make sure all McAfee files have been removed. Residual files can prevent TurboTax from updating. See McAfee Document ID TS100507 for complete removal instructions.
McAfee Virtual Technician is a free download that fixes McAfee products on your computer.
See McAfee Document ID TS100329 to resolve McAfee/Vista connection issues

ZoneAlarm – www.zonealarm.com

Norton Personal Firewall – www.symantec.com

Configuring firewall rules for Web-enabled programs

Trend Micro PC-cillin – http://esupport.trendmicro.com/

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