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Error 67186407: Server name or address could not be resolved

Updated: 7/21/2008
Article ID: 56

Error 67186407 may occur while e-filing your return, downloading your state product, or updating TurboTax. It is often caused by an incomplete Internet connection or an error from your Internet Service Provider (ISP).

How to resolve this error

Important: Make sure that your Internet browser is up to date and meets TurboTax system requirements.

 

To check your Internet connection, follow these steps:

  1. Start your browser and go to a Web site that you haven't visited in a while.

    • If you cannot access the site, your connection is not working. Contact your Internet service provider (ISP).

    • If you can access the site, your connection is working. However, if you cannot access TurboTax features over the Internet, continue to the next step. 

      Note: TurboTax may start your connection to your Internet browser, but it may not automatically open your Internet connection (especially with AOL dial-up service). You may need to enter your user name and password to connect to your Internet Service Provider (ISP) before using TurboTax's online features (such as One-click Updates or Download State).

  2. If you've already installed TurboTax Desktop software, ensure your Internet connection is set up properly. For steps, see Set Your Internet Connection to Work with TurboTax.

  3. If you still cannot access TurboTax features, configure your firewall software to allow access.

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