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Error 67108866: "User cancelled the operation..."

Error 67108866 occurs when attempting to use an online feature (such as One-click Updates) in your TurboTax program:

User canceled the operation when attempting to access an online feature in TurboTax

This error indicates a connectivity issue. If you did not intentionally stop your browser from connecting to the Internet, follow the steps below.

Note:?TurboTax may start your connection to your Internet browser, but it may not automatically open your Internet connection (especially with AOL dial-up service). You may need to enter your user name and password to connect to your Internet Service Provider (ISP) before using TurboTax's online features (such as One-click Updates or Download State).
  1. Configure your firewall software.
  2. Set your Internet connection to work with TurboTax.
  3. Check your Internet browser's security settings.


Still can't access online features in your TurboTax program?

If the error continues to occur, contact your firewall software manufacturer or ISP about how to configure up your Internet connection.

The TurboTax Interactive Agent is available 24/7 to answer your questions. Just click below to start a chat session.

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