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Error 9170: An Internet error occurred...

Error 9170 occurs when you attempt to download your TurboTax state. This error is often caused by an issue with your firewall or content blocker.

Note: If you use DSL and a home routeradjusting your router's MTU setting may resolve the problem. 

 

These suggestions may resolve your issue:

  • If you use MSN Dial-up Accelerator or other software to speed up your Internet connection, temporarily set it to normal or off before downloading your TurboTax state. (If you use MSN dial-up service, you're probably using the MSN Dial-up Accelerator.
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