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Download Stops at 12%, 15% or 25%

When updating TurboTax either using the One-click Updates feature or manually, downloading might stop or "freeze" when it is only 12%, 15% or 25% completed.

To resolve this issue, temporarily allow cookies and pop-up windows, and then try to update.

Note: If you use DSL and a home routeradjusting your router's MTU setting may resolve the issue.

Still can't update?

If you still can't update TurboTax, order the free TurboTax update CD.

 
The TurboTax Interactive Agent is available 24/7 to answer your questions. Just click below to start a chat session.

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