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Replace a CD

Following is our policy regarding replacement CDs:

  • If your TurboTax CD is defective or was damaged in shipping, we'll replace it free of charge.
  • If your TurboTax CD (including prior-year versions) is not defective, you'll pay only shipping charges for a replacement CD.

To request a replacement, select the E-mail Us or Call Us option on our Contact Us page.

 

Note: If you have high-speed Internet access and a TurboTax account (My Account), you can ask for a download instead of a CD.

 

 


 

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