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TurboTax Satisfaction Guarantee

Updated: 3/19/2009
Article ID: 335

At TurboTax, we're proud of our award-winning tax software and our unconditional money-back guarantee. Before you proceed to the Request a Refund section below, you might give these resources a try.

Request a Refund

Note: If you were charged multiple times for downloading the same product or e-filing the same tax return, please contact us.
 

We want you to be completely satisfied with TurboTax, but if for any reason you're not, click one of the links below for refund instructions.

Important:

 

 

TurboTax software purchased on CD

Uninstall TurboTax and return it for a full refund of the purchase price. Please include:

  • A written request for refund, including your name, address, and daytime phone number
  • Your receipt dated within 60 days of your refund request (keep a copy for your records)
  • Any workbooks or manuals packaged with your purchase

Send the above items via a traceable mailing method to one of these addresses:

For Refund Requests via UPS:

TurboTax Refund Request
Intuit, Inc.
120 Hidden Lake Circle
Duncan, SC 29334

For Refund Requests via US Post Office:

TurboTax Refund Request
Intuit, Inc.
Returns Department
PO Box 19004
Greenville, SC 29602-9004

TurboTax software purchased via download

Contact us to request a refund for software you downloaded from TurboTax.com.

TurboTax Online

You can use TurboTax Online without charge up to the point you decide to print or e-file your tax return. Printing or e-filing your return reflects your satisfaction with TurboTax Online, at which time you are required to submit non-refundable payment.


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