- TurboTax Advantage (automatic renewal) Sign In Help
I forgot my TurboTax Advantage (automatic renewal) user ID, password, or security answer
I cannot log into my TurboTax Advantage (automatic renewal) account
If you cannot log into your TurboTax Advantage (automatic renewal) account, please select a link below for help.
I forgot my user ID
If you forgot your user ID, follow these steps in order:
- To retrieve your user ID, click here to access the Forgot User ID screen.
- Enter the e-mail address associated with your account. if you no longer have access to that e-mail address, please contact us instead.
- After entering your e-mail address, click the Continue button.
- Click E-mail User IDs then check the e-mail address associated with your account.
Spam Filters
If you do not receive an e-mail with your user ID after 15 minutes, your spam filter may be blocking the e-mail. Follow these steps:
- Add turbotax@intuit.com to your e-mail safe senders list. Each e-mail program and spam filter differs, so please check your e-mail account or service provider for additional help. If you still have not received the e-mail after this step, contact us.
- Once you receive the e-mail, go to the My Account - Sign In screen.
- Enter your user ID and password then click Sign In.
I forgot my password
If you forgot your password, follow these steps in order:
- To retrieve your password, click here to access the Forgot Password screen.
- Enter the user ID associated with your account . If you do not remember the user ID associated with your account, click here to access the Forgot User ID screen.
- After entering your user ID, click the Continue button.
- Click E-mail Password PIN then check the e-mail address associated with your account.
- Enter the PIN from the Your Password Reset Request e-mail.
- Answer your security question, enter your new password then confirm your new password. If you forgot the answer to your security question, click here.
- Click Save Password
- On the Password reset completed screen, click Continue.
I forgot both my user ID and my password
If you forgot both your user ID and password, follow these steps in order:
- First, retrieve your user ID on the Forgot User ID screen. Click here for detailed help.
- Now reset your password on the access the Forgot Password screen. Click here for detailed help.
I forgot my security answer
Here are some tips that may help you remember your security answer:
- Did you add any numbers or special characters?
- Did you use an alternate spelling?
- Did you add any extra spaces or a hyphen between two words?
- Did you enter two words, instead of one?
- Did you add an "s" to the end of the answer?
Note: Your answer is not case sensitive.
If these tips helped you remember your security answer, try resetting your password again. If you still cannot remember your security answer, contact us.
I lost access to my e-mail account
If you have tried signing into your account with no success and no longer have access to the e-mail address you used to originally create the account, contact us.
